Unibail-Rodamco-Westfield
ESRS disclosure: ESRS S4
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- Provide detailed information on your organization's policies designed to manage material impacts, risks, and opportunities concerning consumers and end-users. Specify whether these policies are applicable to specific groups or encompass all consumers and end-users, in alignment with ESRS 2 MDR-P on managing material sustainability matters.
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Question Id: S4-1_01
URW can support the sustainable evolution of retail while meeting the changing needs of consumers. The Company is committed to integrate sustainability information at every step of the customer journey while supporting the development and promotion of the sustainable offer of tenants, to help customers make better-informed choices via the Sustainable Retail Index launched in 2023. This year, the Group also decided to further engage customers through sustainability-driven experiences, via the Better Places Certification and the Westfield Good Festival. For more detailed information on these newly adopted initiatives, that are still being finetuned both in terms of methodology and deployment, please see section 3.2.3.D.6 Taking action on material impacts on consumers and end-users, and approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and effectiveness of those actions.
Report Date: 4Q2023Relevance: 60%
- Provide a detailed description of your company's human rights policy commitments that pertain to consumers and/or end-users. Include information on the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus on material matters and outline your general approach in this context.
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Question Id: S4-1_02
URW through its Code of Ethics, is committed to strong ethical core values when it comes to how we conduct our day-to-day business in an ethical, transparent and fair manner.
Report Date: 4Q2023Relevance: 30%
- Provide a detailed description of your company's human rights policy commitments relevant to consumers and end-users. Include the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises. Focus on material matters and outline your general approach to respecting the human rights of consumers and end-users.
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Question Id: S4-1_03
URW through its Code of Ethics, is committed to strong ethical core values when it comes to how we conduct our day-to-day business in an ethical, transparent and fair manner.
Report Date: 4Q2023Relevance: 30%
- Provide a detailed description of your company's human rights policy commitments that pertain to consumers and end-users. Include information on the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus specifically on material matters and outline your general approach to engagement with consumers and end-users.
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Question Id: S4-1_04
URW through its Code of Ethics, is committed to strong ethical core values when it comes to how we conduct our day-to-day business in an ethical, transparent and fair manner.
Report Date: 4Q2023Relevance: 30%
- Provide a detailed description of your company's human rights policy commitments relevant to consumers and end-users. Include the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus on material matters and outline your general approach to implementing measures that provide and/or enable remedies for human rights impacts.
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Question Id: S4-1_05
URW through its Code of Ethics, is committed to strong ethical core values when it comes to how we conduct our day-to-day business in an ethical, transparent and fair manner.
Report Date: 4Q2023Relevance: 30%
- Provide a detailed account of whether and how your company's policies concerning consumers and end-users are aligned with internationally recognized instruments pertinent to these groups, such as the United Nations Guiding Principles on Business and Human Rights. Additionally, disclose any instances of non-compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises that have been identified within your downstream value chain, specifying the nature of such cases, if applicable.
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Question Id: S4-1_06
URW through its Code of Ethics, is committed to strong ethical core values when it comes to how we conduct our day-to-day business in an ethical, transparent and fair manner.
Report Date: 4Q2023Relevance: 30%
- Provide a detailed account of whether and how your company's policies concerning consumers and/or end-users align with internationally recognized instruments, specifically the United Nations (UN) Guiding Principles on Business and Human Rights. Additionally, disclose the extent to which instances of non-compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises, involving consumers and/or end-users, have been identified within your downstream value chain. If applicable, include an indication of the nature of these cases.
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Question Id: S4-1_07
URW through its Code of Ethics, is committed to strong ethical core values when it comes to how we conduct our day-to-day business in an ethical, transparent and fair manner.
Report Date: 4Q2023Relevance: 30%
- Can the company provide a detailed account of the process used to establish targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, as outlined in Disclosure Requirement S4-5? This should include whether and how the company engaged directly with consumers, end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, in accordance with Disclosure Requirement S4-1, the company is required to describe the key information necessary to ensure a faithful representation of the policies concerning consumers and end-users. This description must include explanations of any significant changes to the policies adopted during the reporting year, such as new expectations for business customers or new approaches to due diligence and remedy.
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Question Id: S4-1_08
The goal for 2024 is to obtain the Better Places Certification for 10 European assets, and for all assets by 2027. The Better Places Certification integrates the Sustainability Retail Index results, which URW plans to deploy to 100% of its eligible revenues by 2027. The eligible revenues are based on holdings in Minimum Guaranteed Rent (MGR) from the following categories of retailers: Fashion, Sport Apparel, Jewellery, Bags & Footwear & Accessories, Health and Beauty, Home, Culture & Technology, and Food & Beverage. By 2025, all assets will host at least 1 annual campaign or event to raise sustainable awareness, such as the Westfield Good Festival. Finally, in 2024, the Westfield Grand Prix will be deployed to a new country.
Report Date: 4Q2023Relevance: 30%
- Provide a detailed account of the methods and channels utilized to communicate your policies to the relevant individuals, groups, or entities. This includes those expected to implement the policies, such as employees, contractors, and suppliers, as well as those with a vested interest in their execution, like workers and investors. Describe the tools and mediums employed, such as flyers, newsletters, dedicated websites, social media, face-to-face interactions, and workers' representatives, to ensure policy accessibility and comprehension among diverse audiences. Additionally, elucidate the strategies employed to identify and eliminate potential dissemination barriers, including translation into pertinent languages or the use of visual aids.
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Question Id: S4-1_09
URW through its Code of Ethics, is committed to strong ethical core values when it comes to how we conduct our day-to-day business in an ethical, transparent and fair manner.
Report Date: 4Q2023Relevance: 10%
- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
To understand sustainability perceptions, needs and expectations within the Group’s shopping centres, URW conducts customer surveys with the loyalty database since 2020 with a specific focus on sustainability-related topics. With the Westfield Brand Tracker, URW also tracks sustainability perceptions and expectations for those living within the catchments of Westfield branded assets, on a quarterly basis since the third quarter of 2022. Key takeaways and results from both programmes are leveraged to strengthen the Company’s customer actions. The collaboration with retailers is crucial to match customer needs on local production, sustainable materials, local initiatives and partnerships with local associations or actors. The yearly tenant satisfaction surveys in each shopping centre were pursued in 2023 in Continental Europe and the UK, to gather the tenants’ feedback on key topics such as accessibility, marketing, security, cleaning, services, sustainability and management of the shopping centre. 61% of the tenants participated in the survey (5,400 responses), and they expressed an overall satisfaction of 76%. The URW “Connect” application importantly improves day-to-day relations between the centres, tenants and suppliers. The application is used regularly to engage and get feedback of tenants and their satisfaction regarding new services or events. Launched in 2016, the application is regularly reviewed and improved.
Report Date: 4Q2023Relevance: 85%