Unibail-Rodamco-Westfield
ESRS disclosure: ESRS S4 \ DR S4-4
Tags Tree
- Provide a detailed account of the actions that are currently being taken, planned, or underway to prevent, mitigate, or remediate material negative impacts on consumers and end-users. Include approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and assess the effectiveness of these actions.
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Question Id: S4-4_01
URW supports the sustainable evolution of retail while meeting the changing needs of consumers. The company is committed to integrating sustainability information at every step of the customer journey while supporting the development and promotion of the sustainable offer of tenants. In 2023, URW launched the Better Places Certification to offer visitors a comprehensive view of the sustainability performance of each asset. The Group also launched the Sustainable Retail Index, co-developed with Good On You and WWF France, to provide transparency and support the sustainable evolution of retail. The Group has signed a global partnership with WWF France to raise public awareness on responsible consumption and biodiversity. URW also leverages the Westfield Grand Prix to source and support innovative sustainability-driven concepts and businesses.
Report Date: 4Q2023Relevance: 85%
- Has the undertaking taken action to provide or enable remedy concerning an actual material impact on consumers and end-users? Describe whether and how such actions have been implemented, including the effectiveness of these measures.
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Question Id: S4-4_02
URW maintains open lines of communication with consumers and end-users to address concerns. Multiple channels have been established, including customer service desks at URW properties, dedicated email addresses, and social media platforms. The Group ensures that all concerns are promptly addressed, and feedback is used to improve its operations and services.
Report Date: 4Q2023Relevance: 60%
- Provide a detailed account of any supplementary actions or initiatives your organization has implemented, specifically aimed at enhancing social outcomes for consumers and end-users, as part of your strategy to address material impacts, manage associated risks, and capitalize on opportunities related to consumers and end-users. Include an evaluation of the effectiveness of these actions.
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Question Id: S4-4_03
URW launched the Better Places Certification and the Sustainable Retail Index to enhance social outcomes for consumers and end-users. These initiatives aim to provide transparency and support the sustainable evolution of retail. The Group also engages in partnerships, such as with WWF France, to raise awareness on responsible consumption and biodiversity. The effectiveness of these actions is reflected in the Group's ability to meet the needs of consumers and ensure sustainable practices.
Report Date: 4Q2023Relevance: 85%
- Provide a detailed account of the methods employed to track and assess the effectiveness of actions and initiatives aimed at delivering intended outcomes for consumers and end-users, in accordance with Disclosure Requirement S4-4 concerning material impacts on consumers and end-users, as well as the management of related risks and opportunities.
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Question Id: S4-4_04
URW conducts customer surveys within the Group’s shopping centres to understand sustainability perceptions, needs, and expectations. The Westfield Brand Tracker is used to track sustainability perceptions and expectations for those living within the catchments of Westfield branded assets. Key takeaways and results from these programmes are leveraged to strengthen the Company’s customer actions.
Report Date: 4Q2023Relevance: 60%
- Provide a detailed description of the processes your organization employs to identify necessary and appropriate actions in response to actual or potential material negative impacts on consumers and end-users. This should include the methodologies used to assess and manage these impacts, as well as the effectiveness of the actions taken.
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Question Id: S4-4_05
URW engages in customer surveys and uses the Westfield Brand Tracker to gather data on sustainability perceptions and expectations. This information is used to identify necessary actions and manage impacts effectively. The collaboration with retailers is crucial to match customer needs on local production, sustainable materials, and partnerships with local associations or actors.
Report Date: 4Q2023Relevance: 65%
- Provide a detailed description of your company's approach to addressing specific material negative impacts on consumers and end-users. Include any actions taken concerning your practices in product design, marketing, or sales. Additionally, indicate whether broader industry collaboration or joint efforts with other relevant parties are necessary.
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Question Id: S4-4_06
URW has launched initiatives such as the Better Places Certification and the Sustainable Retail Index to address material negative impacts. These initiatives focus on providing transparency and supporting sustainable retail evolution. The Group collaborates with WWF France to raise awareness on responsible consumption and biodiversity, indicating broader industry collaboration.
Report Date: 4Q2023Relevance: 85%
- How does the undertaking ensure that processes to provide or enable remedy in the event of material negative impacts on consumers and end-users are available and effective in their implementation and outcomes?
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Question Id: S4-4_07
URW has established multiple channels for consumers and end-users to raise concerns, including customer service desks, dedicated email addresses, and social media platforms. The Group ensures that all concerns are promptly addressed, and feedback is used to improve operations and services, ensuring the effectiveness of these processes.
Report Date: 4Q2023Relevance: 85%
- Provide a comprehensive description of the actions planned or currently underway to mitigate material risks arising from your company's impacts and dependencies on consumers and end-users. Additionally, detail the methods employed to track the effectiveness of these actions in practice.
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Question Id: S4-4_08
URW conducts customer surveys and uses the Westfield Brand Tracker to gather data on sustainability perceptions and expectations. This information is used to identify necessary actions and manage impacts effectively. The collaboration with retailers is crucial to match customer needs on local production, sustainable materials, and partnerships with local associations or actors.
Report Date: 4Q2023Relevance: 65%
- Provide a detailed description of the actions currently planned or underway to pursue material opportunities concerning consumers and end-users, as required under Disclosure Requirement S4-4. Include an assessment of the effectiveness of these actions in managing material risks and impacts on consumers and end-users.
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Question Id: S4-4_09
URW has launched the Better Places Certification and the Sustainable Retail Index to pursue material opportunities. These initiatives aim to provide transparency and support the sustainable evolution of retail. The Group also engages in partnerships, such as with WWF France, to raise awareness on responsible consumption and biodiversity. The effectiveness of these actions is reflected in the Group's ability to meet the needs of consumers and ensure sustainable practices.
Report Date: 4Q2023Relevance: 85%
- Does the undertaking disclose whether and how it ensures that its own practices do not cause or contribute to material negative impacts on consumers and end-users, particularly in relation to marketing, sales, and data use? Additionally, does the undertaking provide information on the approach taken when tensions arise between preventing or mitigating such impacts and other business pressures?
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Question Id: S4-4_10
URW is committed to integrating sustainability information at every step of the customer journey while supporting the development and promotion of the sustainable offer of tenants. This approach helps customers make better-informed choices via the Sustainable Retail Index launched in 2023.
Report Date: 4Q2023Relevance: 50%