Provide a detailed account of the methods employed to track and assess the effectiveness of actions and initiatives aimed at delivering intended outcomes for consumers and end-users, in accordance with Disclosure Requirement S4-4 concerning material impacts on consumers and end-users, as well as the management of related risks and opportunities.

Question

Accepted Answer

URW conducts customer surveys within the Group’s shopping centres to understand sustainability perceptions, needs, and expectations. The Westfield Brand Tracker is used to track sustainability perceptions and expectations for those living within the catchments of Westfield branded assets. Key takeaways and results from these programmes are leveraged to strengthen the Company’s customer actions.

Unibail-Rodamco-Westfield

ESRS disclosure: S4-4_04

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