Describe the processes your company employs to track and monitor issues raised and addressed, and outline the measures taken to ensure the effectiveness of the channels available for consumers and end-users to raise concerns. Include details on the involvement of stakeholders who are the intended users in these processes.

Question

Accepted Answer

URW maintains open lines of communication with consumers and end-users through multiple channels, including customer service desks, dedicated email addresses, and social media platforms. The Group ensures that all concerns are promptly addressed, and feedback is used to improve its operations and services.

Unibail-Rodamco-Westfield

ESRS disclosure: S4-3_04

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