Provide a detailed description of the specific channels established by your undertaking, or through participation in third-party mechanisms, that allow consumers and end-users to directly raise their concerns or needs with your organization and have them addressed. Include information on whether these channels are internally developed or involve external collaboration.

Question

Accepted Answer

URW has established multiple channels for consumers and end-users to raise concerns. These include customer service desks at URW properties, dedicated email addresses, and social media platforms. The Group ensures that all concerns are promptly addressed, and feedback is used to improve its operations and services.

Unibail-Rodamco-Westfield

ESRS disclosure: S4-3_02

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