Unibail-Rodamco-Westfield
ESRS disclosure
Tags Tree
- How does the undertaking ensure that processes to provide or enable remedy in the event of material negative impacts on consumers and end-users are available and effective in their implementation and outcomes?
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Question Id: S4-4_07
URW has established multiple channels for consumers and end-users to raise concerns, including customer service desks, dedicated email addresses, and social media platforms. The Group ensures that all concerns are promptly addressed, and feedback is used to improve operations and services, ensuring the effectiveness of these processes.
Report Date: 4Q2023Relevance: 85%
- Provide a comprehensive description of the actions planned or currently underway to mitigate material risks arising from your company's impacts and dependencies on consumers and end-users. Additionally, detail the methods employed to track the effectiveness of these actions in practice.
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Question Id: S4-4_08
URW conducts customer surveys and uses the Westfield Brand Tracker to gather data on sustainability perceptions and expectations. This information is used to identify necessary actions and manage impacts effectively. The collaboration with retailers is crucial to match customer needs on local production, sustainable materials, and partnerships with local associations or actors.
Report Date: 4Q2023Relevance: 65%
- Provide a detailed description of the actions currently planned or underway to pursue material opportunities concerning consumers and end-users, as required under Disclosure Requirement S4-4. Include an assessment of the effectiveness of these actions in managing material risks and impacts on consumers and end-users.
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Question Id: S4-4_09
URW has launched the Better Places Certification and the Sustainable Retail Index to pursue material opportunities. These initiatives aim to provide transparency and support the sustainable evolution of retail. The Group also engages in partnerships, such as with WWF France, to raise awareness on responsible consumption and biodiversity. The effectiveness of these actions is reflected in the Group's ability to meet the needs of consumers and ensure sustainable practices.
Report Date: 4Q2023Relevance: 85%
- Does the undertaking disclose whether and how it ensures that its own practices do not cause or contribute to material negative impacts on consumers and end-users, particularly in relation to marketing, sales, and data use? Additionally, does the undertaking provide information on the approach taken when tensions arise between preventing or mitigating such impacts and other business pressures?
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Question Id: S4-4_10
URW is committed to integrating sustainability information at every step of the customer journey while supporting the development and promotion of the sustainable offer of tenants. This approach helps customers make better-informed choices via the Sustainable Retail Index launched in 2023.
Report Date: 4Q2023Relevance: 50%
- What resources are allocated by your organization to manage its material impacts on consumers and end-users, including the approaches taken to address material risks and pursue material opportunities, and how effective are these actions?
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Question Id: S4-4_12
URW supports the sustainable evolution of retail while meeting the changing needs of consumers. The company is committed to integrating sustainability information at every step of the customer journey while supporting the development and promotion of the sustainable offer of tenants. In 2023, URW launched the Better Places Certification to offer visitors a comprehensive view of the sustainability performance of each asset.
Report Date: 4Q2023Relevance: 60%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities? Specifically, does it detail whether and how the undertaking engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation? Furthermore, given that material negative impacts affecting consumers and/or end-users during the reporting period may be linked to entities or operations outside the undertaking's direct control, does the undertaking disclose whether and how it seeks to use leverage with relevant business relationships to manage those impacts? This may include the use of commercial leverage, such as enforcing contractual requirements or implementing incentives, other forms of leverage within the relationship, such as providing training or capacity-building on proper product use or sale practices, or collaborative leverage with peers or other actors, such as initiatives aimed at responsible marketing or product safety.
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Question Id: S4-4_13
URW aims to obtain the Better Places Certification for 10 European assets by 2025 and for all assets by 2027. The certification integrates the Sustainability Retail Index results, which URW plans to deploy to 100% of its eligible revenues by 2027. The eligible revenues are based on inclusions in Minimum Guaranteed Rent (MGR) from the following categories of retailers: Fashion, Sport Apparel, Jewellery, Bags & Footwear & Accessories, Health and Beauty, Home, Culture & Technology, and Food & Beverage. By 2025, all assets will host at least 1 annual campaign or event to raise sustainable awareness, such as the Westfield Good Festival.
Report Date: 4Q2023Relevance: 20%
- Provide a detailed account of the process your organization employs to establish targets for managing material negative impacts, advancing positive impacts, and addressing material risks and opportunities. Specifically, clarify whether and how your organization engages directly with consumers, end-users, their legitimate representatives, or credible proxies with insights into their situation. Furthermore, when disclosing participation in an industry or multi-stakeholder initiative aimed at addressing material negative impacts, elucidate how the initiative, along with your organization's involvement, seeks to address the material impact in question. Additionally, disclose any relevant targets set by the initiative and the progress made towards achieving them, as per the requirements outlined in ESRS S4-5.
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Question Id: S4-4_14
URW aims to obtain the Better Places Certification for 10 European assets by 2025 and for all assets by 2027. The certification integrates the Sustainability Retail Index results, which URW plans to deploy to 100% of its eligible revenues by 2027. The eligible revenues are based on inclusions in Minimum Guaranteed Rent (MGR) from the following categories of retailers: Fashion, Sport Apparel, Jewellery, Bags & Footwear & Accessories, Health and Beauty, Home, Culture & Technology, and Food & Beverage. By 2025, all assets will host at least 1 annual campaign or event to raise sustainable awareness, such as the Westfield Good Festival.
Report Date: 4Q2023Relevance: 60%
- Provide a detailed account of the process your organization employs to set targets related to managing material negative impacts, advancing positive impacts, and addressing material risks and opportunities. Specifically, indicate whether and how your organization engages directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, describe the role consumers and/or end-users, along with their legitimate representatives or credible proxies, play in decisions concerning the design and implementation of initiatives or processes based on their needs and the level of implementation of these initiatives.
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Question Id: S4-4_15
URW aims to obtain the Better Places Certification for 10 European assets by 2025 and for all assets by 2027. The certification integrates the Sustainability Retail Index results, which URW plans to deploy to 100% of its eligible revenues by 2027. The eligible revenues are based on inclusions in Minimum Guaranteed Rent (MGR) from the following categories of retailers: Fashion, Sport Apparel, Jewellery, Bags & Footwear & Accessories, Health and Beauty, Home, Culture & Technology, and Food & Beverage. By 2025, all assets will host at least 1 annual campaign or event to raise sustainable awareness, such as the Westfield Good Festival.
Report Date: 4Q2023Relevance: 40%
- Provide detailed information regarding the intended or achieved positive outcomes of your company's programmes or processes for consumers and end-users. This should include the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities. Specify whether and how your company engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, outline any initiatives or processes based on the needs of affected consumers and/or end-users, including their level of implementation and the effectiveness of actions taken.
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Question Id: S4-4_16
URW aims to obtain the Better Places Certification for 10 European assets by 2025 and for all assets by 2027. The certification integrates the Sustainability Retail Index results, which URW plans to deploy to 100% of its eligible revenues by 2027. The eligible revenues are based on inclusions in Minimum Guaranteed Rent (MGR) from the following categories of retailers: Fashion, Sport Apparel, Jewellery, Bags & Footwear & Accessories, Health and Beauty, Home, Culture & Technology, and Food & Beverage. By 2025, all assets will host at least 1 annual campaign or event to raise sustainable awareness, such as the Westfield Good Festival.
Report Date: 4Q2023Relevance: 60%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation? Additionally, does the undertaking disclose whether any initiatives or processes aimed at delivering positive impacts for consumers and/or end-users are also designed to support the achievement of one or more of the UN Sustainable Development Goals, such as through commitments like advancing UN SDG 3 to ensure healthy lives and promote well-being for all at all ages?
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Question Id: S4-4_17
URW aims to obtain the Better Places Certification for 10 European assets by 2025 and for all assets by 2027. The certification integrates the Sustainability Retail Index results, which URW plans to deploy to 100% of its eligible revenues by 2027. The eligible revenues are based on inclusions in Minimum Guaranteed Rent (MGR) from the following categories of retailers: Fashion, Sport Apparel, Jewellery, Bags & Footwear & Accessories, Health and Beauty, Home, Culture & Technology, and Food & Beverage. By 2025, all assets will host at least 1 annual campaign or event to raise sustainable awareness, such as the Westfield Good Festival.
Report Date: 4Q2023Relevance: 30%