Unibail-Rodamco-Westfield
ESRS disclosure
Tags Tree
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation? Additionally, are third-party mechanisms accessible to all consumers and/or end-users who may be potentially or actually materially impacted by the undertaking, or to individuals or organizations acting on their behalf or who are otherwise in a position to be aware of negative impacts, through which they can raise complaints or concerns related to the undertaking's activities? Please specify whether these mechanisms include those operated by the government, NGOs, industry associations, and other collaborative initiatives.
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Question Id: S4-3_10
The goal for 2024 is to obtain the Better Places Certification for 10 European assets, and for all assets by 2027. The Better Places Certification integrates the Sustainability Index results, which allow URW to place priority to 100% of its eligible revenues by 2027. The eligible revenues are based on innovations in Minimum Guaranteed Rent (MGR) from the following categories of retailers: Fashion, Sport Apparel, Jewellery, Bags & Footwear & Accessories, Health and Beauty, Home, Culture & Technology, and Food & Beverage. By 2025, all assets will host at least 1 annual campaign or event to raise sustainable awareness, such as the Westfield Good Festival. Finally, in 2024, the Westfield Grand Prix will be deployed to a new country.
Report Date: 4Q2023Relevance: 20%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers, end-users, their legitimate representatives, or credible proxies? Furthermore, in relation to the protection of individuals using these mechanisms against retaliation, does the undertaking describe whether grievances are treated confidentially and with respect to the rights of privacy and data protection, and whether consumers and/or end-users are allowed to use these mechanisms anonymously, such as through representation by a third party?
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Question Id: S4-3_11
The Group Whistleblowing Policy has been developed to comply with applicable data protection regulation in the relevant jurisdiction. The monitoring of this Policy is under the responsibility of the GCO in collaboration with the CoE of URW for the US Platform. Viparis’ Code of Ethics ensures that employees and business partners may report a potential infringement to its Code of Conduct and applicable legislation through a specific channel.
Report Date: 4Q2023Relevance: 45%
- Does the undertaking provide channels that allow consumers and end-users to anonymously raise concerns or needs, and if so, how is confidentiality and data protection ensured in these processes?
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Question Id: S4-3_12
The Group Whistleblowing Policy has been developed to comply with applicable data protection regulation in the relevant jurisdiction. The monitoring of this Policy is under the responsibility of the GCO in collaboration with the CoE of URW for the US Platform. Viparis’ Code of Ethics ensures that employees and business partners may report a potential infringement to its Code of Conduct and applicable legislation through a specific channel.
Report Date: 4Q2023Relevance: 65%
- Provide the number of complaints received from consumers and/or end-users during the reporting period, as part of the disclosure requirement S4-5, which pertains to the targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities. This information should be included in the context of disclosure requirement S4-3, which addresses the processes to remediate negative impacts and the channels available for consumers and end-users to raise concerns. Ensure that the data reflects the effectiveness of these channels from the perspective of consumers and/or end-users, potentially drawing from surveys or other reliable sources that gauge their satisfaction with the process and outcomes.
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Question Id: S4-3_13
In addition to the satisfaction surveys used to assess tenants’ and customers’ views on URW, the Group believes in maintaining open lines of communication with consumers and end-users. To this end, URW has established multiple channels for them to raise concerns. These include customer service desks at URW properties, dedicated email addresses and social media platforms. The Group ensures that all concerns are promptly addressed, and feedback is used to improve its operations and services.
Report Date: 4Q2023Relevance: 50%
- Provide a detailed account of the actions that are currently being taken, planned, or underway to prevent, mitigate, or remediate material negative impacts on consumers and end-users. Include approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and assess the effectiveness of these actions.
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Question Id: S4-4_01
URW supports the sustainable evolution of retail while meeting the changing needs of consumers. The company is committed to integrating sustainability information at every step of the customer journey while supporting the development and promotion of the sustainable offer of tenants. In 2023, URW launched the Better Places Certification to offer visitors a comprehensive view of the sustainability performance of each asset. The Group also launched the Sustainable Retail Index, co-developed with Good On You and WWF France, to provide transparency and support the sustainable evolution of retail. The Group has signed a global partnership with WWF France to raise public awareness on responsible consumption and biodiversity. URW also leverages the Westfield Grand Prix to source and support innovative sustainability-driven concepts and businesses.
Report Date: 4Q2023Relevance: 85%
- Has the undertaking taken action to provide or enable remedy concerning an actual material impact on consumers and end-users? Describe whether and how such actions have been implemented, including the effectiveness of these measures.
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Question Id: S4-4_02
URW maintains open lines of communication with consumers and end-users to address concerns. Multiple channels have been established, including customer service desks at URW properties, dedicated email addresses, and social media platforms. The Group ensures that all concerns are promptly addressed, and feedback is used to improve its operations and services.
Report Date: 4Q2023Relevance: 60%
- Provide a detailed account of any supplementary actions or initiatives your organization has implemented, specifically aimed at enhancing social outcomes for consumers and end-users, as part of your strategy to address material impacts, manage associated risks, and capitalize on opportunities related to consumers and end-users. Include an evaluation of the effectiveness of these actions.
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Question Id: S4-4_03
URW launched the Better Places Certification and the Sustainable Retail Index to enhance social outcomes for consumers and end-users. These initiatives aim to provide transparency and support the sustainable evolution of retail. The Group also engages in partnerships, such as with WWF France, to raise awareness on responsible consumption and biodiversity. The effectiveness of these actions is reflected in the Group's ability to meet the needs of consumers and ensure sustainable practices.
Report Date: 4Q2023Relevance: 85%
- Provide a detailed account of the methods employed to track and assess the effectiveness of actions and initiatives aimed at delivering intended outcomes for consumers and end-users, in accordance with Disclosure Requirement S4-4 concerning material impacts on consumers and end-users, as well as the management of related risks and opportunities.
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Question Id: S4-4_04
URW conducts customer surveys within the Group’s shopping centres to understand sustainability perceptions, needs, and expectations. The Westfield Brand Tracker is used to track sustainability perceptions and expectations for those living within the catchments of Westfield branded assets. Key takeaways and results from these programmes are leveraged to strengthen the Company’s customer actions.
Report Date: 4Q2023Relevance: 60%
- Provide a detailed description of the processes your organization employs to identify necessary and appropriate actions in response to actual or potential material negative impacts on consumers and end-users. This should include the methodologies used to assess and manage these impacts, as well as the effectiveness of the actions taken.
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Question Id: S4-4_05
URW engages in customer surveys and uses the Westfield Brand Tracker to gather data on sustainability perceptions and expectations. This information is used to identify necessary actions and manage impacts effectively. The collaboration with retailers is crucial to match customer needs on local production, sustainable materials, and partnerships with local associations or actors.
Report Date: 4Q2023Relevance: 65%
- Provide a detailed description of your company's approach to addressing specific material negative impacts on consumers and end-users. Include any actions taken concerning your practices in product design, marketing, or sales. Additionally, indicate whether broader industry collaboration or joint efforts with other relevant parties are necessary.
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Question Id: S4-4_06
URW has launched initiatives such as the Better Places Certification and the Sustainable Retail Index to address material negative impacts. These initiatives focus on providing transparency and supporting sustainable retail evolution. The Group collaborates with WWF France to raise awareness on responsible consumption and biodiversity, indicating broader industry collaboration.
Report Date: 4Q2023Relevance: 85%