Provide a comprehensive description of your business model and value chain, detailing the primary characteristics of both your upstream and downstream value chains. Include your organization's position within these chains, and describe the main business actors involved, such as key suppliers, customers, distribution channels, and end-users, along with their relationships to your organization. If your organization operates multiple value chains, ensure the disclosure encompasses the key value chains.

Question

Accepted Answer

The upstream value chain includes raw materials purchase by suppliers, component manufacturing, transport, research & development, and production and service of products. The downstream value chain involves marketing and sales, product use, transport, and external customers. Diagnostic equipment and hearing aids reach own hearing care professionals, external customers, and users through retail, product use, and transport. The organization operates a long and complex value chain, engaging with suppliers that operate in countries and industries with potentially negative impacts on workers’ rights.

Demant

ESRS disclosure: SBM-1_28

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