Demant
Health Care Equipment
Denmark
ESRS disclosure: ESRS S4 \ DR S4-2 \ Paragraph 20
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- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 65%
- Provide a detailed account of the process your organization employs to establish targets concerning the management of material negative impacts, the promotion of positive impacts, and the handling of material risks and opportunities. Specify whether and how your organization has engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, when disclosing targets related to consumers and/or end-users, elucidate on the stability of these targets over time, particularly in terms of definitions and methodologies, to ensure comparability.
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Question Id: S4-5_05
In 2024, Demant established new targets for advancing positive impacts on people with hearing loss. The targets are set in relation to the overall ambition and purpose of Demant. The target-setting process involved internal experts and was approved by Demant’s Executive Leadership Team and endorsed by the Board of Directors. Consumers and end-users were not directly involved in the process.
Report Date: 4Q2024Relevance: 60%