Demant
ESRS disclosure: ESRS S4 \ DR S4-4
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- Provide a detailed account of the actions that are currently being taken, planned, or underway to prevent, mitigate, or remediate material negative impacts on consumers and end-users. Include approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and assess the effectiveness of these actions.
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Question Id: S4-4_01
Demant's purpose, strategy, and business model are built on improving the quality of life for users, posing positive impacts for families, colleagues, and society. The company is committed to enabling early detection of hearing loss and increasing awareness. They engage with users and consumers to provide life-changing hearing health, focusing on innovation and service in hearing care clinics. The company has established user communication procedures and engages in global efforts to put hearing health on the map through initiatives like the International Campaign for Better Hearing. The campaign aims to increase awareness of the importance of hearing health and offers free screenings to those over 60. Demant is committed to continuous R&D investment to drive innovation and ensure technological leadership.
Report Date: 4Q2024Relevance: 65%
- Has the undertaking taken action to provide or enable remedy concerning an actual material impact on consumers and end-users? Describe whether and how such actions have been implemented, including the effectiveness of these measures.
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Question Id: S4-4_02
Demant has a defined Data Privacy Strategy and programme to manage potentially negative impacts on the privacy of consumers and users. This includes policies and processes for handling personal data and engaging with affected stakeholders. The company has implemented a global Data Ethics Policy, mandatory for all employees, to comply with the Policy. The whistleblower hotline is available to all external stakeholders, including users and consumers, to raise concerns.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of any supplementary actions or initiatives your organization has implemented, specifically aimed at enhancing social outcomes for consumers and end-users, as part of your strategy to address material impacts, manage associated risks, and capitalize on opportunities related to consumers and end-users. Include an evaluation of the effectiveness of these actions.
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Question Id: S4-4_03
The IRU works to change the lives of people with hearing loss by inventing new or improving existing tools for hearing care professionals. In 2024, IRU supported the commercial roll-out of the Audible Contrast Threshold (ACT™) test, enabling more precise fitting of hearing aids. The EU-funded project EASYLI aims to optimize the ratio between costs and benefits of listening in occupational settings. At Eriksholm Research Centre, AI is used to create hearing aid systems that provide tailored sound experiences. In 2024, Demant launched next-gen AI-enabled hearing aids.
Report Date: 4Q2024Relevance: 85%
- Provide a detailed account of the methods employed to track and assess the effectiveness of actions and initiatives aimed at delivering intended outcomes for consumers and end-users, in accordance with Disclosure Requirement S4-4 concerning material impacts on consumers and end-users, as well as the management of related risks and opportunities.
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Question Id: S4-4_04
Demant monitors the quality of its products and uses both external audits and complaints mechanisms to assess the effectiveness of actions. All development and manufacturing sites are audited on an ongoing basis in accordance with certification requirements. In 2024, audits in the Hearing Aids business area resulted in minor non-conformances, which were reviewed and closed by authorities. No major findings were reported in the Diagnostics business area.
Report Date: 4Q2024Relevance: 80%
- Provide a detailed description of the processes your organization employs to identify necessary and appropriate actions in response to actual or potential material negative impacts on consumers and end-users. This should include the methodologies used to assess and manage these impacts, as well as the effectiveness of the actions taken.
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Question Id: S4-4_05
Demant ensures compliance with regulations related to specific substances and defines quality management in policies for Hearing Aids and Diagnostics. They have established customer support service platforms for feedback and complaints, handled by a dedicated service team. Quality Management Systems demonstrate the ability to offer medical devices that meet customer needs and comply with regulatory requirements. Products are tested against reliability requirements, and extensive testing ensures safety and effectiveness throughout the product lifecycle.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed description of your company's approach to addressing specific material negative impacts on consumers and end-users. Include any actions taken concerning your practices in product design, marketing, or sales. Additionally, indicate whether broader industry collaboration or joint efforts with other relevant parties are necessary.
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Question Id: S4-4_06
Demant works to sustain high standards and reliability, ensuring compliance with regulations. They have established customer support platforms for feedback and complaints, handled by a dedicated service team. Quality Management Systems demonstrate the ability to offer medical devices that meet customer needs and comply with regulatory requirements. Products are tested against reliability requirements, and extensive testing ensures safety and effectiveness throughout the product lifecycle.
Report Date: 4Q2024Relevance: 60%
- How does the undertaking ensure that processes to provide or enable remedy in the event of material negative impacts on consumers and end-users are available and effective in their implementation and outcomes?
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Question Id: S4-4_07
Demant has a defined Data Privacy Strategy and programme to manage potentially negative impacts on the privacy of consumers and users. This includes policies and processes for handling personal data and engaging with affected stakeholders. The company has implemented a global Data Ethics Policy, mandatory for all employees, to comply with the Policy. The whistleblower hotline is available to all external stakeholders, including users and consumers, to raise concerns.
Report Date: 4Q2024Relevance: 75%
- Provide a comprehensive description of the actions planned or currently underway to mitigate material risks arising from your company's impacts and dependencies on consumers and end-users. Additionally, detail the methods employed to track the effectiveness of these actions in practice.
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Question Id: S4-4_08
Demant ensures compliance with regulations related to specific substances and defines quality management in policies for Hearing Aids and Diagnostics. They have established customer support service platforms for feedback and complaints, handled by a dedicated service team. Quality Management Systems demonstrate the ability to offer medical devices that meet customer needs and comply with regulatory requirements. Products are tested against reliability requirements, and extensive testing ensures safety and effectiveness throughout the product lifecycle.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed description of the actions currently planned or underway to pursue material opportunities concerning consumers and end-users, as required under Disclosure Requirement S4-4. Include an assessment of the effectiveness of these actions in managing material risks and impacts on consumers and end-users.
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Question Id: S4-4_09
Demant's purpose, strategy, and business model are built on improving the quality of life for users, posing positive impacts for families, colleagues, and society. The company is committed to enabling early detection of hearing loss and increasing awareness. They engage with users and consumers to provide life-changing hearing health, focusing on innovation and service in hearing care clinics. The company has established user communication procedures and engages in global efforts to put hearing health on the map through initiatives like the International Campaign for Better Hearing. The campaign aims to increase awareness of the importance of hearing health and offers free screenings to those over 60. Demant is committed to continuous R&D investment to drive innovation and ensure technological leadership.
Report Date: 4Q2024Relevance: 70%
- Does the undertaking disclose whether and how it ensures that its own practices do not cause or contribute to material negative impacts on consumers and end-users, particularly in relation to marketing, sales, and data use? Additionally, does the undertaking provide information on the approach taken when tensions arise between preventing or mitigating such impacts and other business pressures?
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Question Id: S4-4_10
Demant has a defined Data Privacy Strategy and programme to manage potentially negative impacts on the privacy of consumers and users. This includes policies and defined processes for handling personal data and engaging with affected stakeholders. The company has implemented a global Data Ethics Policy, mandatory for all employees, to comply with the Policy. The whistleblower hotline is available to all external stakeholders, including users and consumers, to raise concerns.
Report Date: 4Q2024Relevance: 80%