Demant
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 16 a
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- Provide a detailed description of your company's human rights policy commitments relevant to consumers and end-users. Include the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises. Focus on material matters and outline your general approach to respecting the human rights of consumers and end-users.
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Question Id: S4-1_03
Demant’s commitment to human rights, embedded in our Sustainability Policy, also covers the rights of users and consumers. Please refer to Demant’s approach to due diligence in relation to human rights on page 86. Neither cases of non-respect of the United Nations Guiding Principles on Business and Human Rights (UNGPs) and OECD Guidelines, nor severe human rights impacts involving consumers or users, have been reported in Demant’s value chain in 2024.
Report Date: 4Q2024Relevance: 50%
- Provide a comprehensive description of the actions planned or currently underway to mitigate material risks arising from your company's impacts and dependencies on consumers and end-users. Additionally, detail the methods employed to track the effectiveness of these actions in practice.
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Question Id: S4-4_08
Demant ensures compliance with regulations related to specific substances and defines quality management in policies for Hearing Aids and Diagnostics. They have established customer support service platforms for feedback and complaints, handled by a dedicated service team. Quality Management Systems demonstrate the ability to offer medical devices that meet customer needs and comply with regulatory requirements. Products are tested against reliability requirements, and extensive testing ensures safety and effectiveness throughout the product lifecycle.
Report Date: 4Q2024Relevance: 60%