Demant
Health Care Equipment
Denmark
ESRS disclosure: ESRS S4 \ DR S4-2 \ Paragraph 20
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- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 65%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers, end-users, their legitimate representatives, or credible proxies? Furthermore, in relation to the protection of individuals using these mechanisms against retaliation, does the undertaking describe whether grievances are treated confidentially and with respect to the rights of privacy and data protection, and whether consumers and/or end-users are allowed to use these mechanisms anonymously, such as through representation by a third party?
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Question Id: S4-3_11
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 20%