Demant
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 15
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- Provide detailed information on your organization's policies designed to manage material impacts, risks, and opportunities concerning consumers and end-users. Specify whether these policies are applicable to specific groups or encompass all consumers and end-users, in alignment with ESRS 2 MDR-P on managing material sustainability matters.
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Question Id: S4-1_01
Working with quality is vital for us to sustain the high standards and reliability of our products and to ensure the safety of our customers and users. We ensure that the Group complies with relevant regulations related to specific substances and defines quality management in quality policies for the Hearing Aids and Diagnostics business areas. The policies cover activities that support product development, manufacturing, marketing and servicing. Each function within the company is accountable for the quality of their deliveries. The leadership of the quality functions are accountable for ensuring that quality and compliance are delivered by the organisation.
Report Date: 4Q2024Relevance: 60%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation? Additionally, are third-party mechanisms accessible to all consumers and/or end-users who may be potentially or actually materially impacted by the undertaking, or to individuals or organizations acting on their behalf or who are otherwise in a position to be aware of negative impacts, through which they can raise complaints or concerns related to the undertaking's activities? Please specify whether these mechanisms include those operated by the government, NGOs, industry associations, and other collaborative initiatives.
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Question Id: S4-3_10
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 50%