Demant
ESRS disclosure: ESRS S4 \ DR S4-2
Tags Tree
- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 65%
- Does the undertaking engage directly with affected consumers and end-users, their legitimate representatives, or credible proxies to gain insights into their perspectives? Provide details on how these perspectives inform the undertaking's decisions or activities aimed at managing actual and potential impacts on consumers and end-users.
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Question Id: S4-2_02
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 65%
- Provide a detailed account of whether and how the perspectives of consumers and/or end-users are integrated into your decision-making processes or activities concerning the management of actual and potential impacts on these groups. Include a comprehensive explanation of the stage(s) at which such engagement occurs, the type of engagement utilized, and the frequency of these engagements.
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Question Id: S4-2_03
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 60%
- Identify and disclose the function and the most senior role within your organization that holds operational responsibility for ensuring engagement with consumers and end-users occurs, and that the outcomes of such engagement inform your organization's approach. Include an explanation of how these perspectives influence your decisions or activities aimed at managing actual and potential impacts on consumers and end-users.
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Question Id: S4-2_04
In 2024, Demant established new targets for advancing positive impacts on people with hearing loss: Improve more than 16 million lives by 2030, Increase awareness by performing hearing tests on more than 2 million people by 2030. The target-setting process involved internal experts and was approved by Demant’s Executive Leadership Team and endorsed by the Board of Directors. Consumers and end-users were not directly involved in the process.
Report Date: 4Q2024Relevance: 25%
- Provide a detailed account of whether and how the perspectives of consumers and/or end-users are integrated into your decision-making processes or activities aimed at managing actual and potential impacts on these stakeholders. Include an explanation of the methods used to assess the effectiveness of your engagement with consumers and/or end-users, and, if applicable, describe any agreements or outcomes that have resulted from such engagement.
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Question Id: S4-2_05
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 60%
- What steps does the undertaking take to gain insight into the perspectives of consumers and end-users, particularly those who may be vulnerable to impacts or marginalized, such as individuals with disabilities or children?
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Question Id: S4-2_06
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 60%
- Has the undertaking failed to adopt a general process for engaging with consumers and/or end-users regarding impacts? If so, disclose this fact and provide a timeframe for when such a process is expected to be implemented.
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Question Id: S4-2_07
In 2024, Demant established new targets for advancing positive impacts on people with hearing loss: Improve more than 16 million lives by 2030, Increase awareness by performing hearing tests on more than 2 million people by 2030. The target-setting process involved internal experts and was approved by Demant’s Executive Leadership Team and endorsed by the Board of Directors. Consumers and end-users were not directly involved in the process.
Report Date: 4Q2024Relevance: 50%
- Has the undertaking adopted a general process for engaging with consumers and end-users regarding impacts? If not, disclose the absence of such a process and provide a timeframe for its anticipated adoption.
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Question Id: S4-2_08
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 75%
- Identify and describe the specific role or function within your organization that holds operational responsibility or ultimate accountability for engaging with consumers and end-users regarding impacts. Indicate whether this is a dedicated role or function, or part of a broader role or function, and specify any capacity-building activities provided to support staff in these engagements. If no such position or function exists, state this explicitly. You may also reference information disclosed under ESRS 2 GOV-1 concerning the role of administrative, management, and supervisory bodies.
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Question Id: S4-2_09
In 2024, Demant established new targets for advancing positive impacts on people with hearing loss: Improve more than 16 million lives by 2030, Increase awareness by performing hearing tests on more than 2 million people by 2030. The target-setting process involved internal experts and was approved by Demant’s Executive Leadership Team and endorsed by the Board of Directors. Consumers and end-users were not directly involved in the process.
Report Date: 4Q2024Relevance: 20%
- Does the undertaking currently have a channel or processes in place for consumers and end-users to raise concerns, and if not, what is the timeframe for establishing such mechanisms?
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Question Id: S4-3_08
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 75%