Demant
Health Care Equipment
Denmark
ESRS disclosure: ESRS S4 \ DR S4-2 \ Paragraph 20
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- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 65%
- Describe the processes your company employs to track and monitor issues raised and addressed, and outline the measures taken to ensure the effectiveness of the channels available for consumers and end-users to raise concerns. Include details on the involvement of stakeholders who are the intended users in these processes.
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Question Id: S4-3_04
The Data Privacy team monitors any alerts of a potential data breach every day of the year and ensures that appropriate action is taken.
Report Date: 4Q2024Relevance: 30%