Demant
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 15
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- Provide detailed information on your organization's policies designed to manage material impacts, risks, and opportunities concerning consumers and end-users. Specify whether these policies are applicable to specific groups or encompass all consumers and end-users, in alignment with ESRS 2 MDR-P on managing material sustainability matters.
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Question Id: S4-1_01
Working with quality is vital for us to sustain the high standards and reliability of our products and to ensure the safety of our customers and users. We ensure that the Group complies with relevant regulations related to specific substances and defines quality management in quality policies for the Hearing Aids and Diagnostics business areas. The policies cover activities that support product development, manufacturing, marketing and servicing. Each function within the company is accountable for the quality of their deliveries. The leadership of the quality functions are accountable for ensuring that quality and compliance are delivered by the organisation.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of whether and how the perspectives of consumers and/or end-users are integrated into your decision-making processes or activities aimed at managing actual and potential impacts on these stakeholders. Include an explanation of the methods used to assess the effectiveness of your engagement with consumers and/or end-users, and, if applicable, describe any agreements or outcomes that have resulted from such engagement.
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Question Id: S4-2_05
Engaging with users and consumers is integral to Demant’s purpose of providing life-changing hearing health. Continuous feedback from users and customers allows focused innovation and enables us to provide a high level of service in our hearing care clinics. We have established user communication procedures for all our business areas.
Report Date: 4Q2024Relevance: 60%