Demant
ESRS disclosure: ESRS E5 \ DR E5-2 \ Paragraph 20d
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- Provide a detailed description of the application of circular business practices within your organization. Specifically, outline any actions and resources dedicated to the following areas: (i) value retention actions, including maintenance, repair, refurbishing, remanufacturing, component harvesting, upgrading, reverse logistics, closed loop systems, and second-hand retailing; (ii) value maximisation actions, such as product-service systems and collaborative and sharing economy business models; (iii) end-of-life actions, including recycling, upcycling, and extended producer responsibility; and (iv) systems efficiency actions, such as industrial symbiosis. Ensure that your response aligns with the requirements set forth in Disclosure Requirement E5-2 and ESRS 2 MDR-A.
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Question Id: E5-2_04
In 2024, we continued to provide maintenance and repair services for our hearing aids, both at our hearing clinics and at our service facilities. By ensuring the proper maintenance of our hearing aids or by repairing those that need it, we aim to prolong our users’ use of our hearing aids. Maintenance and repair services are available worldwide for all hearing aid models and all brands for up to five years after the model has been discontinued. In 2024, we provided over 1,500,000 repair services in our service facilities. To maximise the lifetime of our products, we offer maintenance services to our customers to ensure that normal wear and tear does not affect the usability or quality of our devices. This service, which also includes the recalibration of our devices, is usually carried out at the customer’s location or at local in-house workshops. If required, we also offer repair service, which we provide worldwide. We guarantee to have spare parts available for up to seven years from the purchase date of our instruments to ensure that whatever issue the device is experiencing, it can be fixed.
Report Date: 4Q2024Relevance: 60%
- Provide a comprehensive description of your organization's material resource inflows, as mandated by Disclosure Requirement E5-4. This should encompass products, including packaging, materials with an emphasis on critical raw materials and rare earths, water, and property, plant, and equipment utilized within your operations and throughout your upstream value chain.
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Question Id: E5-4_01
The table above outlines the materials used for manufacturing hearing aids and diagnostic equipment in Demant’s own operations and upstream value chain. In 2024, the resource inflow decreased by 1,572 tonnes compared to 2023, mainly due to reduced purchases of plastic by our Diagnostics business area in 2024.
Report Date: 4Q2024Relevance: 60%