Provide a detailed description of the application of circular business practices within your organization. Specifically, outline any actions and resources dedicated to the following areas: (i) value retention actions, including maintenance, repair, refurbishing, remanufacturing, component harvesting, upgrading, reverse logistics, closed loop systems, and second-hand retailing; (ii) value maximisation actions, such as product-service systems and collaborative and sharing economy business models; (iii) end-of-life actions, including recycling, upcycling, and extended producer responsibility; and (iv) systems efficiency actions, such as industrial symbiosis. Ensure that your response aligns with the requirements set forth in Disclosure Requirement E5-2 and ESRS 2 MDR-A.

Question

Accepted Answer

In 2024, we continued to provide maintenance and repair services for our hearing aids, both at our hearing clinics and at our service facilities. By ensuring the proper maintenance of our hearing aids or by repairing those that need it, we aim to prolong our users’ use of our hearing aids. Maintenance and repair services are available worldwide for all hearing aid models and all brands for up to five years after the model has been discontinued. In 2024, we provided over 1,500,000 repair services in our service facilities. To maximise the lifetime of our products, we offer maintenance services to our customers to ensure that normal wear and tear does not affect the usability or quality of our devices. This service, which also includes the recalibration of our devices, is usually carried out at the customer’s location or at local in-house workshops. If required, we also offer repair service, which we provide worldwide. We guarantee to have spare parts available for up to seven years from the purchase date of our instruments to ensure that whatever issue the device is experiencing, it can be fixed.

Demant

ESRS disclosure: E5-2_04

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