Demant
ESRS disclosure
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- Describe the processes your company employs to track and monitor issues raised and addressed, and outline the measures taken to ensure the effectiveness of the channels available for consumers and end-users to raise concerns. Include details on the involvement of stakeholders who are the intended users in these processes.
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Question Id: S4-3_04
The Data Privacy team monitors any alerts of a potential data breach every day of the year and ensures that appropriate action is taken.
Report Date: 4Q2024Relevance: 30%
- Does the undertaking assess whether consumers and end-users are aware of and trust the structures or processes available for raising their concerns or needs, and how is this assessment conducted? Additionally, does the undertaking have policies to protect individuals from retaliation when utilizing these structures or processes? If this information has been previously disclosed under ESRS G1-1, please refer to that disclosure.
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Question Id: S4-3_05
Demant maintains a privacy portal for employees, containing relevant national and international legislation and guidelines that Demant brands must comply with, training materials and access to relevant policies and processes.
Report Date: 4Q2024Relevance: 30%
- Does the undertaking have policies in place to protect individuals from retaliation when they utilize channels to raise concerns or needs, and how does it ensure that consumers and end-users are aware of and trust these structures or processes? If this information has been previously disclosed in accordance with ESRS G1-1, please provide a reference to that disclosure.
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Question Id: S4-3_06
Demant maintains a privacy portal for employees, containing relevant national and international legislation and guidelines that Demant brands must comply with, training materials and access to relevant policies and processes.
Report Date: 4Q2024Relevance: 40%
- Has the undertaking failed to establish a channel for raising concerns or support mechanisms through its business relationships, and if so, is there a timeframe for implementing such processes?
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Question Id: S4-3_07
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 50%
- Does the undertaking currently have a channel or processes in place for consumers and end-users to raise concerns, and if not, what is the timeframe for establishing such mechanisms?
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Question Id: S4-3_08
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 75%
- Provide a detailed account of the processes established for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities. Specifically, disclose whether and how the undertaking has engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, clarify whether and how consumers and/or end-users affected by these processes can access channels at the level of the undertaking they are impacted by, in accordance with Disclosure Requirement S4-3 regarding processes to remediate negative impacts and channels for raising concerns.
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Question Id: S4-3_09
Demant’s commitment to human rights, embedded in our Sustainability Policy, also covers the rights of users and consumers. Please refer to Demant’s approach to due diligence in relation to human rights on page 86.
Report Date: 4Q2024Relevance: 30%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation? Additionally, are third-party mechanisms accessible to all consumers and/or end-users who may be potentially or actually materially impacted by the undertaking, or to individuals or organizations acting on their behalf or who are otherwise in a position to be aware of negative impacts, through which they can raise complaints or concerns related to the undertaking's activities? Please specify whether these mechanisms include those operated by the government, NGOs, industry associations, and other collaborative initiatives.
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Question Id: S4-3_10
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 50%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers, end-users, their legitimate representatives, or credible proxies? Furthermore, in relation to the protection of individuals using these mechanisms against retaliation, does the undertaking describe whether grievances are treated confidentially and with respect to the rights of privacy and data protection, and whether consumers and/or end-users are allowed to use these mechanisms anonymously, such as through representation by a third party?
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Question Id: S4-3_11
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 20%
- Does the undertaking provide channels that allow consumers and end-users to anonymously raise concerns or needs, and if so, how is confidentiality and data protection ensured in these processes?
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Question Id: S4-3_12
Demant’s whistleblower hotline is available to all external stakeholders, including users and consumers. Please refer to page 104.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of the actions that are currently being taken, planned, or underway to prevent, mitigate, or remediate material negative impacts on consumers and end-users. Include approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and assess the effectiveness of these actions.
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Question Id: S4-4_01
Demant's purpose, strategy, and business model are built on improving the quality of life for users, posing positive impacts for families, colleagues, and society. The company is committed to enabling early detection of hearing loss and increasing awareness. They engage with users and consumers to provide life-changing hearing health, focusing on innovation and service in hearing care clinics. The company has established user communication procedures and engages in global efforts to put hearing health on the map through initiatives like the International Campaign for Better Hearing. The campaign aims to increase awareness of the importance of hearing health and offers free screenings to those over 60. Demant is committed to continuous R&D investment to drive innovation and ensure technological leadership.
Report Date: 4Q2024Relevance: 65%