Our approach to managing our negative impacts on affected communities and our processes for identifying what is needed and appropriate to respond to these impacts help us to avoid, mitigate, and remedy negative impacts while creating lasting positive impacts for these communities. To effectively remediate material negative impacts, including those that may affect Indigenous rights or disrupt local livelihoods within our value chain or operations, we engage directly with impacted communities, listen to their concerns, and provide appropriate remedies to support their well-being and resilience. We continuously work to strengthen our processes for providing or contributing to appropriate remediation to affected communities where we have identified that we have caused or contributed to a negative impact. We work closely with materially affected communities to monitor issues raised and addressed while also assessing the effectiveness of these grievance channels. We currently assess the effectiveness of our mechanisms and communication channels through our ongoing dialogue with local stakeholders.

To facilitate our ability to address negative impacts on affected communities, we often employ community liaison officers who engage with local stakeholders to gather feedback and address grievances related to our projects, particularly during the planning and execution phases. We use various methods and channels to collect community input, including hosting informational town halls and open forums, telephone lines, emails, and social media as well as designated drop-off boxes in locations to allow residents to submit concerns anonymously. Additionally, our Whistleblower Hotline enables individuals in affected communities to report any inappropriate or illegal conduct confidentially.

We actively encourage our business partners and contractors to adopt similar channels for community engagement through our 'Code of conduct for business partners' and associated due diligence processes, ensuring that our collective operations support the needs and concerns of the communities we impact.

We work closely with materially affected communities to monitor issues raised and addressed while also assessing the effectiveness of these grievance channels. We currently assess the effectiveness of our mechanisms and communication channels through our ongoing dialogue with local stakeholders. We want to further improve our processes of assessing the effectiveness of these efforts and are working to establish a global methodology for aggregating community feedback and grievance management. This will allow us to systematically track and monitor the effectiveness of our efforts. Specifically, we aim to implement a standardized process for receiving, addressing, resolving, and providing remedies to affected communities when necessary. We also plan to pilot a grievance reporting channel for a select supplier to collect workers’ grievances via a digital solution by 2025.

As part of our ongoing commitment to transparency and accountability, we assess whether affected communities are aware of and trust the grievance mechanisms available to them through ongoing community engagements. However, our assessments in this area are still a work in progress. While we can evaluate communities’ awareness during engagements, we do not yet have sufficient comprehensive assessments to fully measure their trust in these channels. We are actively working to strengthen our approach to ensure greater transparency regarding affected communities’ grievances. Further to this, it is our aim to ensure that our whistleblower hotline is widely available to affected communities, although we cannot be certain that all affected communities are aware of this channel and know how to access it. However, we ensure individuals who use these grievance mechanisms are protected from retaliation, and that whistleblower reports are handled confidentially, in line with our 'Good business conduct policy' and 'Whistleblower policy'.

We ensure individuals who use these grievance mechanisms are protected from retaliation, and that whistleblower reports are handled confidentially, in line with our 'Good business conduct policy' and 'Whistleblower policy'.

We also plan to pilot a grievance reporting channel for a select supplier to collect workers’ grievances via a digital solution by 2025.

Currently, we have not set time-bound and outcome-oriented targets that meet the criteria for effectively reducing negative impacts, advancing positive impacts, or managing material risks and opportunities related to affected communities. However, we recognize the importance of establishing robust targets to drive meaningful progress in this area. We are working to establish a clear community engagement process that will involve engaging directly with the affected communities, their representatives, or credible proxies. In the meantime, we are focused on gathering data and assessing current practices to ensure that future targets are effective and aligned with stakeholder needs. We are not yet fully able to monitor how effectively our policies and actions address our material sustainability-related impacts, risks, and opportunities for affected communities.

We are working to establish a clear community engagement process that will involve engaging directly with the affected communities, their representatives, or credible proxies. In the meantime, we are focused on gathering data and assessing current practices to ensure that future targets are effective and aligned with stakeholder needs. We are not yet fully able to monitor how effectively our policies and actions address our material sustainability-related impacts, risks, and opportunities for affected communities.

We ensure individuals who use these grievance mechanisms are protected from retaliation, and that whistleblower reports are handled confidentially, in line with our 'Good business conduct policy' and 'Whistleblower policy'.