To facilitate our ability to address negative impacts on affected communities, we often employ community liaison officers who engage with local stakeholders to gather feedback and address grievances related to our projects, particularly during the planning and execution phases. We use various methods and channels to collect community input, including hosting informational town halls and open forums, telephone lines, emails, and social media as well as designated drop-off boxes in locations to allow residents to submit concerns anonymously.

Additionally, our Whistleblower Hotline enables individuals in affected communities to report any inappropriate or illegal conduct confidentially.

It is our responsibility to ensure that affected communities, whether directly or indirectly impacted, are considered, and that their voices are integrated into the project planning. Depending on the specific context of the project, we engage either directly with affected communities, their legitimate representatives, or credible proxies, such as local NGOs or government representatives, to gain insights into their needs and concerns.