Our approach to managing our negative impacts on value chain workers and our processes for identifying what is needed and appropriate to respond to these impacts emphasise responsible sourcing, the promotion of labour rights, and address environmental and social impacts and risks. To achieve this, we conduct regular assessments, risk-based audits, and stakeholder engagements, enabling us to monitor and ensure compliance across the supply chain. Our approach to addressing concerns and grievances within our value chain is built on the principles of transparency, trust, and effective remediation that is proportionate to the grievance that has occurred. We continuously work to strengthen our processes for providing or contributing to appropriate remediation to value chain workers who have been harmed, where we have identified that we have caused or contributed to a negative impact.

We ensure the respect of human rights, including labour rights, across our value chain by conducting regular supplier assessments. These assessments evaluate labour conditions and the implementation of management systems by our suppliers to safeguard workers’ rights. Our engagement is designed to detect, prevent, and address impacts and risks related to human rights violations, with a focus on ensuring fair treatment, safe working environments, and compliance with international labour standards. We engage with value chain workers during our assessments to gather insights into their working conditions. We also collaborate with suppliers to enhance transparency and accountability, ensuring that workers’ voices are heard, and their concerns are addressed. Through our policies, we commit to provide and enable remedies for potential human rights impacts by implementing accessible grievance mechanisms. These allow value chain workers to report concerns or violations, ensuring these channels are user-friendly, confidential, and culturally appropriate. Upon receiving a grievance, we must promptly investigate the issue and engage with the affected parties to gather information and consider their perspectives. If human rights impacts are identified, we strive to take immediate action and provide appropriate remedies, which may include compensation, restoration of rights, or preventive measures. We also invest in training of our employees and business partners to raise awareness of human rights issues, e.g. related to bullying and discrimination.