Our 'Global human rights policy' explicitly highlights our dedication to ensuring freedom of association, the right to collective bargaining, the elimination of forced, trafficked, or compulsory labour, the effective abolition of child labour, and the elimination of discrimination in employment and occupation, among other critical issues. In addition, our 'Code of conduct for business partners' is an integrated part of our agreements with our suppliers and contractors.

Our 'Global human rights policy' explicitly highlights our dedication to ensuring freedom of association, the right to collective bargaining, the elimination of forced, trafficked, or compulsory labour, the effective abolition of child labour, and the elimination of discrimination in employment and occupation, among other critical issues. In addition, our 'Code of conduct for business partners' is an integrated part of our agreements with our suppliers and contractors.

We work closely with key suppliers to monitor issues raised and addressed while also assessing the effectiveness of these grievance channels, ensuring they are consistently available and trustworthy resources for value chain workers. However, currently we do not have a formal process in place to assess the effectiveness of our mechanisms and communication channels specifically for value chain workers. We are actively working to establish a global methodology for aggregating feedback and grievance management, which will also enable us to systematically track and monitor the effectiveness of our efforts. Specifically, we aim to implement a standardised process for receiving, addressing, resolving, and providing remedies to value chain workers where necessary. We plan to pilot a grievance reporting channel for a select supplier to collect workers’ grievances via a digital solution by 2025.