To ensure our decisions and activities are informed by the perspectives of value chain workers, we engage proactively with them and their representatives, including trade unions. The outcome of this engagement directly informs our strategies for identifying, assessing, and addressing actual and potential impacts on workers. Through this collaborative process, we work to uphold fair labour practices and to foster safe, dignified, and inclusive work environments across our operations and partnerships.

As part of our ongoing commitment to transparency and accountability, we assess whether value chain workers are aware of and trust the grievance mechanisms available to them during our onsite supplier assessments where we conduct interviews with workers. However, our assessments in this area are still a work in progress. While we can evaluate workers’ awareness during these interviews, we do not yet have sufficient comprehensive assessments to fully assess their trust in these channels. We are actively working to strengthen our approach to ensure greater transparency regarding value chain workers’ grievances.

Further to this, it is our aim to ensure that our Whistleblower Hotline is widely available to value chain workers, although we cannot be certain that all value chain workers are aware of the channel and know how to access it. However, we ensure individuals who use these grievance mechanisms are protected from retaliation, and that all whistleblower reports are handled confidentially, in line with our 'Good business conduct policy' and 'Whistleblower policy'. For more information on how we protect whistleblowers against retaliation, see ESRS 'G1 Business conduct'.