The sustainability statement pertaining to the due diligence process includes the following core elements:

1. Embedding due diligence in governance, strategy and business model

   • Sustainability Statement: Strategy p. 58 and p. 63

2. Engaging with affected stakeholders in all key steps of the due diligence

   • Sustainability Statement: Overall stakeholder engagement p. 59, Customers p. 59, Employees p. 67-68, Labour organisations p. 68, Value chain workers p. 79, Suppliers p. 97

3. Identifying and assessing adverse impacts

   • Sustainability Statement: Double materiality assessment p. 64, Customer engagement survey p. 64, MyVoice survey, Safety Survey and Diversity Census p. 68, Supplier vetting p. 79-86

4. Taking action to address adverse impacts

   • Sustainability Statement: Actions in regard to employees p. 69-72, value chain workers p. 79-80, end-users p. 82 and climate p. 84-85

5. Tracking the effectiveness of these efforts and communicating

   • Sustainability Statement: Internal management reporting p. 55-56, Speak-up channel p. 96

On average, unskilled persons belong to more vulnerable groups of people often at the edge of labour markets. This means that our business activities have the potential to positively impact and influence the lives of persons that can have difficulty finding a foothold in labour markets and offer opportunities for progression and prosperity for the benefit of themselves, their families and societies in general. But it also means that our most important resource – our people – are at greater risk of being exploited with the therefrom following negative consequences. Low barriers of entry in terms of skill levels also means that being replaced is relatively easier.