The sustainability statement pertaining to the due diligence process includes the following core elements:

1. Embedding due diligence in governance, strategy and business model

   • Sustainability Statement: Strategy p. 58 and p. 63

2. Engaging with affected stakeholders in all key steps of the due diligence

   • Sustainability Statement: Overall stakeholder engagement p. 59, Customers p. 59, Employees p. 67-68, Labour organisations p. 68, Value chain workers p. 79, Suppliers p. 97

3. Identifying and assessing adverse impacts

   • Sustainability Statement: Double materiality assessment p. 64, Customer engagement survey p. 64, MyVoice survey, Safety Survey and Diversity Census p. 68, Supplier vetting p. 79-86

4. Taking action to address adverse impacts

   • Sustainability Statement: Actions in regard to employees p. 69-72, value chain workers p. 79-80, end-users p. 82 and climate p. 84-85

5. Tracking the effectiveness of these efforts and communicating

   • Sustainability Statement: Internal management reporting p. 55-56, Speak-up channel p. 96

The facility services industry is fragmented and competitive with low barriers of entry. There is a constant push from customers for efficiency and price optimisation and from investors for attractive return on their investments. We are a business and we need to yield financial benefits that allow us to meet these expectations and requirements. This affects our possibilities for driving positive impact for our placemakers. At the same time we are a business strongly anchored in our values. They define parameters and red lines that no business rational can trump. This limits and mitigates our potential negative impacts on our placemakers. Within this frame we approach working conditions by providing a strong foundation of minimum requirements prescribed within our Code of Conduct and our Global People Standards, combined with initiatives and actions aimed at providing increased benefit.