ISS AS
ESRS disclosure: ESRS ESRS 2 \ DR SBM-3; ESRS ESRS 2
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- Provide a comprehensive mapping of the information contained within your sustainability statement pertaining to the due diligence process, as mandated by Disclosure Requirement GOV–4.
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Question Id: GOV-4_01
The sustainability statement pertaining to the due diligence process includes the following core elements:
Embedding due diligence in governance, strategy and business model
- Sustainability Statement: Strategy p. 58 and p. 63
Engaging with affected stakeholders in all key steps of the due diligence
- Sustainability Statement: Overall stakeholder engagement p. 59, Customers p. 59, Employees p. 67-68, Labour organisations p. 68, Value chain workers p. 79, Suppliers p. 97
Identifying and assessing adverse impacts
- Sustainability Statement: Double materiality assessment p. 64, Customer engagement survey p. 64, MyVoice survey, Safety Survey and Diversity Census p. 68, Supplier vetting p. 79-86
Taking action to address adverse impacts
- Sustainability Statement: Actions in regard to employees p. 69-72, value chain workers p. 79-80, end-users p. 82 and climate p. 84-85
Tracking the effectiveness of these efforts and communicating
- Sustainability Statement: Internal management reporting p. 55-56, Speak-up channel p. 96
Report Date: 4Q2024Relevance: 90%
- Provide a concise description of the material impacts, risks, and opportunities identified through your materiality assessment, as per Disclosure Requirement SBM-3. Include details on where these impacts, risks, and opportunities are concentrated within your business model, own operations, and upstream and downstream value chain.
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Question Id: SBM-3_01
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of the significant impacts, risks, and opportunities identified through your materiality assessment. Include information on where these elements are concentrated within your business model, own operations, and throughout your upstream and downstream value chain, as per Disclosure Requirement SBM-3.
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Question Id: SBM-3_02
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 60%
- Provide a comprehensive disclosure detailing the current and anticipated effects of material impacts, risks, and opportunities on your business model, value chain, strategy, and decision-making processes. Include an explanation of how your organization has responded or intends to respond to these effects, specifying any modifications made or planned to your strategy or business model to address specific material impacts or risks, or to capitalize on particular material opportunities.
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Question Id: SBM-3_03
The facility services industry is fragmented and competitive with low barriers of entry. There is a constant push from customers for efficiency and price optimisation and from investors for attractive return on their investments. We are a business and we need to yield financial benefits that allow us to meet these expectations and requirements. This affects our possibilities for driving positive impact for our placemakers. At the same time we are a business strongly anchored in our values. They define parameters and red lines that no business rational can trump. This limits and mitigates our potential negative impacts on our placemakers. Within this frame we approach working conditions by providing a strong foundation of minimum requirements prescribed within our Code of Conduct and our Global People Standards, combined with initiatives and actions aimed at providing increased benefit.
Report Date: 4Q2024Relevance: 45%
- Provide a detailed account of how your company's significant negative and positive impacts influence, or are expected to influence, individuals or the environment, in accordance with Disclosure Requirement SBM-3 concerning material impacts, risks, and opportunities and their interaction with your strategy and business model.
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Question Id: SBM-3_04
On average, unskilled persons belong to more vulnerable groups of people often at the edge of labour markets. This means that our business activities have the potential to positively impact and influence the lives of persons that can have difficulty finding a foothold in labour markets and offer opportunities for progression and prosperity for the benefit of themselves, their families and societies in general. But it also means that our most important resource – our people – are at greater risk of being exploited with the therefrom following negative consequences. Low barriers of entry in terms of skill levels also means that being replaced is relatively easier.
Report Date: 4Q2024Relevance: 60%
- Provide a disclosure detailing whether and how the undertaking's material impacts originate from or are connected to its strategy and business model, in accordance with Disclosure Requirement SBM-3.
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Question Id: SBM-3_05
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 80%
- Provide a detailed description of the nature of activities or business relationships through which your undertaking is involved with material impacts, as required by Disclosure Requirement SBM-3. Specify whether these impacts arise from your activities or are due to your business relationships, and elaborate on the nature of these activities or relationships.
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Question Id: SBM-3_07
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 60%