As a general principle, the organization aims to resolve issues and concerns at the lowest level of the organization by ensuring continuous dialogue between placemakers and management at relevant levels. This principle is firmly prescribed in the Global People Standards. The organization acknowledges that certain impacts or concerns may not be addressed or resolved appropriately at a lower organizational level, and the Code of Conduct therefore formally codifies access to the Head of People & Culture, the Head of Legal and the CFO in each of the operating countries for raising concerns. The Speak Up Policy includes a 'no retaliation' principle. Issues and concerns raised via Speak Up channels are monitored through a dedicated function within the Group Internal Audit and addressed in the Business Integrity Committee. Reporting is regularly provided to the Audit & Risk Committee. The volume and categories of concerns and issues raised via Speak Up channels are tracked as a measure for the trust in and effectiveness thereof.

The organization has made available a Speak Up channel for placemakers as well as business partners and other stakeholders. Reports can be made anonymously or non-anonymously by phone or electronic form to an independent third-party or personally to the Head of Group Internal Audit. The Speak Up Policy refers to the EU external reporting channels available in countries for any matters that reporters are not comfortable reporting through ISS’s available grievance mechanisms. Ordinary grievance mechanisms are supported by the Escalation Policy, which ensures that serious events across the organization are ultimately escalated to the EGM level. Incidents covered by the scope of the Code of Conduct and Speak Up Policy are also covered by the Escalation Policy. When incidents or information within the scope of the Speak Up Policy is escalated outside the Speak Up reporting channel, it will manually be recorded within the Speak Up system.

The Speak Up Policy refers to the EU external reporting channels available in countries for any matters that reporters are not comfortable reporting through ISS’s available grievance mechanisms. The organization is not aware of any reports to any national authority designated to receive whistleblowing reports, including National Contact Points, in regard to operations and practices having been made during 2024.

The organization has a Speak Up channel available for placemakers and business partners, which can be accessed anonymously or non-anonymously by phone or electronic form to an independent third-party or personally to the Head of Group Internal Audit. The Speak Up Policy includes a 'no retaliation' principle. Ordinary grievance mechanisms are supported by the Escalation Policy, ensuring serious events are escalated to the EGM level. The Speak Up Policy also refers to EU external reporting channels for reporters uncomfortable with ISS’s grievance mechanisms.

Yes, the organization has grievance mechanisms supported by the Escalation Policy, which ensures that serious events across the organization are escalated to the EGM level. Incidents covered by the scope of the Code of Conduct and Speak Up Policy are also covered by the Escalation Policy.

The organization has implemented a Speak Up channel for placemakers and business partners, allowing reports to be made anonymously or non-anonymously by phone or electronic form to an independent third-party or personally to the Head of Group Internal Audit. The Speak Up Policy includes a 'no retaliation' principle. Issues and concerns raised via Speak Up channels are monitored through a dedicated function within the Group Internal Audit and addressed in the Business Integrity Committee. Reporting is regularly provided to the Audit & Risk Committee. The volume and categories of concerns and issues raised via Speak Up channels are tracked as a measure for the trust in and effectiveness thereof.

Issues and concerns raised via Speak Up channels are monitored through a dedicated function within the Group Internal Audit and addressed in the Business Integrity Committee. Reporting is regularly provided to the Audit & Risk Committee. The volume and categories of concerns and issues raised via Speak Up channels are tracked as a measure for the trust in and effectiveness thereof. The Speak Up Policy includes a 'no retaliation' principle, ensuring the effectiveness of these channels.

The organization tracks the volume and categories of concerns and issues raised via Speak Up channels as a measure for the trust in and effectiveness thereof. The Speak Up Policy includes a 'no retaliation' principle to protect individuals, including workers' representatives, from retaliation when using these channels.

The Speak Up Policy includes a 'no retaliation' principle to protect individuals, including workers' representatives, from retaliation when using these channels. The organization tracks the volume and categories of concerns and issues raised via Speak Up channels as a measure for the trust in and effectiveness thereof.

The organization has implemented a Speak Up channel for placemakers and business partners, allowing reports to be made anonymously or non-anonymously by phone or electronic form to an independent third-party or personally to the Head of Group Internal Audit.