ISS AS
ESRS disclosure
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- Can the company provide a detailed account of the process used to establish targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, as outlined in Disclosure Requirement S4-5? This should include whether and how the company engaged directly with consumers, end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, in accordance with Disclosure Requirement S4-1, the company is required to describe the key information necessary to ensure a faithful representation of the policies concerning consumers and end-users. This description must include explanations of any significant changes to the policies adopted during the reporting year, such as new expectations for business customers or new approaches to due diligence and remedy.
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Question Id: S4-1_08
Our framework and approach to avoiding data breaches and resulting negative impact for end-users is considered sufficient to reasonably mitigate the risk exposure and we have therefore not defined specific targets or metrics in this regard.
Report Date: 4Q2024Relevance: 30%
- Provide a detailed account of the methods and channels utilized to communicate your policies to the relevant individuals, groups, or entities. This includes those expected to implement the policies, such as employees, contractors, and suppliers, as well as those with a vested interest in their execution, like workers and investors. Describe the tools and mediums employed, such as flyers, newsletters, dedicated websites, social media, face-to-face interactions, and workers' representatives, to ensure policy accessibility and comprehension among diverse audiences. Additionally, elucidate the strategies employed to identify and eliminate potential dissemination barriers, including translation into pertinent languages or the use of visual aids.
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Question Id: S4-1_09
Our Group Data Protection Policy described above establishes a firm process for handling incidents of data breaches, which is the key enabler for us to provide remediation for negative impacts to end-users.
Just as for value chain workers our whistleblower channel is available to end-users for raising concerns though we would consider it a more natural and straight forward approach for end-users to raise concerns via their employer (our customer). During 2024 we have not received data privacy concerns from end-users via our whistleblower channel. For details on our whistleblower channel and Speak Up Policy, see S1-3 and G1-1. Our Speak Up Policy is publicly available to end-users at www.issworld.com.
Report Date: 4Q2024Relevance: 20%
- Provide a concise description of the material impacts, risks, and opportunities identified through your materiality assessment, as per Disclosure Requirement SBM-3. Include details on where these impacts, risks, and opportunities are concentrated within your business model, own operations, and upstream and downstream value chain.
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Question Id: SBM-3_01
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of the significant impacts, risks, and opportunities identified through your materiality assessment. Include information on where these elements are concentrated within your business model, own operations, and throughout your upstream and downstream value chain, as per Disclosure Requirement SBM-3.
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Question Id: SBM-3_02
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 60%
- Provide a comprehensive disclosure detailing the current and anticipated effects of material impacts, risks, and opportunities on your business model, value chain, strategy, and decision-making processes. Include an explanation of how your organization has responded or intends to respond to these effects, specifying any modifications made or planned to your strategy or business model to address specific material impacts or risks, or to capitalize on particular material opportunities.
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Question Id: SBM-3_03
The facility services industry is fragmented and competitive with low barriers of entry. There is a constant push from customers for efficiency and price optimisation and from investors for attractive return on their investments. We are a business and we need to yield financial benefits that allow us to meet these expectations and requirements. This affects our possibilities for driving positive impact for our placemakers. At the same time we are a business strongly anchored in our values. They define parameters and red lines that no business rational can trump. This limits and mitigates our potential negative impacts on our placemakers. Within this frame we approach working conditions by providing a strong foundation of minimum requirements prescribed within our Code of Conduct and our Global People Standards, combined with initiatives and actions aimed at providing increased benefit.
Report Date: 4Q2024Relevance: 45%
- Provide a detailed account of how your company's significant negative and positive impacts influence, or are expected to influence, individuals or the environment, in accordance with Disclosure Requirement SBM-3 concerning material impacts, risks, and opportunities and their interaction with your strategy and business model.
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Question Id: SBM-3_04
On average, unskilled persons belong to more vulnerable groups of people often at the edge of labour markets. This means that our business activities have the potential to positively impact and influence the lives of persons that can have difficulty finding a foothold in labour markets and offer opportunities for progression and prosperity for the benefit of themselves, their families and societies in general. But it also means that our most important resource – our people – are at greater risk of being exploited with the therefrom following negative consequences. Low barriers of entry in terms of skill levels also means that being replaced is relatively easier.
Report Date: 4Q2024Relevance: 60%
- Provide a disclosure detailing whether and how the undertaking's material impacts originate from or are connected to its strategy and business model, in accordance with Disclosure Requirement SBM-3.
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Question Id: SBM-3_05
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 80%
- Provide a detailed description of the nature of activities or business relationships through which your undertaking is involved with material impacts, as required by Disclosure Requirement SBM-3. Specify whether these impacts arise from your activities or are due to your business relationships, and elaborate on the nature of these activities or relationships.
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Question Id: SBM-3_07
Our industry and business characteristics make our people impact the most material of our sustainability impacts, which reflects directly in our people policy framework that moves from higher level commitments and principles in our Code of Conduct to detailed policies and principles aimed more specifically at our material impact areas with our Global People Standards focused towards working conditions and equal treatment, our ISS Group HSEQ Policy focused towards occupational health & safety and our ISS Diversity, Inclusion & Belonging Policy focused on equal opportunity.
Report Date: 4Q2024Relevance: 60%