ISS AS
ESRS disclosure
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- Provide the necessary contextual information to understand the data related to work-related grievances, incidents, and complaints concerning social and human rights matters, and detail the methodology used in compiling this data, as per Disclosure Requirement S1-17.
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Question Id: S1-17_07
Work-related incidents of discrimination, including harassment, are recorded in local people management systems, local Speak-Up channels, or in the Group Speak-Up channel. It covers incidents of discrimination including on the grounds of gender, racial or ethnic origin, nationality, religion or belief, disability, age, sexual orientation.
Report Date: 4Q2024Relevance: 65%
- Provide the total number of severe human rights incidents related to your workforce during the reporting period. Include details on how many of these incidents involve non-compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises. If no such incidents have occurred, explicitly state this.
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Question Id: S1-17_08
We have not recorded any severe human rights incidents during 2024.
Report Date: 4Q2024Relevance: 50%
- Has the undertaking identified any severe human rights incidents, such as forced labor, human trafficking, or child labor, connected to its workforce during the reporting period? If so, provide the number of such incidents and specify how many involve non-compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises. If no such incidents have occurred, confirm this status.
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Question Id: S1-17_10
We have not recorded any severe human rights incidents during 2024.
Report Date: 4Q2024Relevance: 75%
- Provide a detailed account of the total monetary amounts related to fines, penalties, and compensation for damages arising from identified severe human rights incidents, such as forced labor, human trafficking, or child labor. Additionally, reconcile these amounts with the most relevant figures presented in your financial statements.
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Question Id: S1-17_12
The total monetary amount for severe human rights violations is 0 DKKm.
Report Date: 4Q2024Relevance: 50%
- What is your organization's general approach and the processes implemented to provide or contribute to a remedy in instances where your company has caused or contributed to a material negative impact on individuals within your own workforce? Additionally, detail whether and how your organization evaluates the effectiveness of the remedies provided.
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Question Id: S1-3_01
As a general principle, the organization aims to resolve issues and concerns at the lowest level of the organization by ensuring continuous dialogue between placemakers and management at relevant levels. This principle is firmly prescribed in the Global People Standards. The organization acknowledges that certain impacts or concerns may not be addressed or resolved appropriately at a lower organizational level, and the Code of Conduct therefore formally codifies access to the Head of People & Culture, the Head of Legal and the CFO in each of the operating countries for raising concerns. The Speak Up Policy includes a 'no retaliation' principle. Issues and concerns raised via Speak Up channels are monitored through a dedicated function within the Group Internal Audit and addressed in the Business Integrity Committee. Reporting is regularly provided to the Audit & Risk Committee. The volume and categories of concerns and issues raised via Speak Up channels are tracked as a measure for the trust in and effectiveness thereof.
Report Date: 4Q2024Relevance: 85%
- Provide a detailed description of the specific channels your organization has established for its workforce to directly raise concerns or needs with the undertaking and ensure they are addressed. Indicate whether these channels are internally developed by your organization or facilitated through third-party mechanisms, as per Disclosure Requirement S1-3.
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Question Id: S1-3_02
The organization has made available a Speak Up channel for placemakers as well as business partners and other stakeholders. Reports can be made anonymously or non-anonymously by phone or electronic form to an independent third-party or personally to the Head of Group Internal Audit. The Speak Up Policy refers to the EU external reporting channels available in countries for any matters that reporters are not comfortable reporting through ISS’s available grievance mechanisms. Ordinary grievance mechanisms are supported by the Escalation Policy, which ensures that serious events across the organization are ultimately escalated to the EGM level. Incidents covered by the scope of the Code of Conduct and Speak Up Policy are also covered by the Escalation Policy. When incidents or information within the scope of the Speak Up Policy is escalated outside the Speak Up reporting channel, it will manually be recorded within the Speak Up system.
Report Date: 4Q2024Relevance: 90%
- Does the undertaking provide access to third-party mechanisms for all members of its own workforce, including workers' representatives or, in their absence, individuals or organizations acting on their behalf, to address identified cases of severe human rights incidents such as forced labor, human trafficking, or child labor? Additionally, are these mechanisms operated by entities such as the government, NGOs, industry associations, or other collaborative initiatives?
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Question Id: S1-3_03
The Speak Up Policy refers to the EU external reporting channels available in countries for any matters that reporters are not comfortable reporting through ISS’s available grievance mechanisms. The organization is not aware of any reports to any national authority designated to receive whistleblowing reports, including National Contact Points, in regard to operations and practices having been made during 2024.
Report Date: 4Q2024Relevance: 60%
- Provide detailed information on whether and how individuals within your workforce, along with their representatives, have access to mechanisms at the level of your organization to address concerns related to severe human rights incidents, such as forced labor, human trafficking, or child labor. Specify the channels available, including hotlines, trade unions, works councils, or other grievance mechanisms, and indicate whether these are operated internally or by a third party.
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Question Id: S1-3_04
The organization has a Speak Up channel available for placemakers and business partners, which can be accessed anonymously or non-anonymously by phone or electronic form to an independent third-party or personally to the Head of Group Internal Audit. The Speak Up Policy includes a 'no retaliation' principle. Ordinary grievance mechanisms are supported by the Escalation Policy, ensuring serious events are escalated to the EGM level. The Speak Up Policy also refers to EU external reporting channels for reporters uncomfortable with ISS’s grievance mechanisms.
Report Date: 4Q2024Relevance: 85%
- Does the undertaking have a grievance or complaints handling mechanism related to employee matters?
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Question Id: S1-3_05
Yes, the organization has grievance mechanisms supported by the Escalation Policy, which ensures that serious events across the organization are escalated to the EGM level. Incidents covered by the scope of the Code of Conduct and Speak Up Policy are also covered by the Escalation Policy.
Report Date: 4Q2024Relevance: 85%
- Provide a detailed account of the processes your organization has implemented to ensure the availability of channels for your workforce to raise concerns, as outlined in Disclosure Requirement S1-3. Describe how these processes support the remediation of negative impacts within your workplace.
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Question Id: S1-3_06
The organization has implemented a Speak Up channel for placemakers and business partners, allowing reports to be made anonymously or non-anonymously by phone or electronic form to an independent third-party or personally to the Head of Group Internal Audit. The Speak Up Policy includes a 'no retaliation' principle. Issues and concerns raised via Speak Up channels are monitored through a dedicated function within the Group Internal Audit and addressed in the Business Integrity Committee. Reporting is regularly provided to the Audit & Risk Committee. The volume and categories of concerns and issues raised via Speak Up channels are tracked as a measure for the trust in and effectiveness thereof.
Report Date: 4Q2024Relevance: 90%