Our Environmental Policy, covering GN’s approach to all material environmental topics across our own operations and value chain, includes a section on resource inflows, stating that our commitment to reducing resource inflows by optimizing for efficient resource use in the design of our product and avoiding unnecessary production waste. Where this is technically and operationally feasible, we are committed to introducing recycled or renewable alternatives for materials used in our products. For biological or renewable materials, such as paper and cardboard used in our packaging, we strive to source these materials sustainably to ensure this does not lead to deforestation. The provenance of the materials we use is pivotal to the impact of our value chain, which is why we source materials with credible third-party certifications, such as FSC, ISCC Plus and Global Recycling Standard.

GN has established an internal repairability index which assesses the ease of repairing a product. Based on the repairability index calculation, products are divided into five categories: highly repairable, very repairable, medium repairable, low repairable and not repairable. For new audio, video and gaming products, product repairability is assessed in the early product development phase to provide input to the project team on how to improve product design for repair. In 2024, GN conducted repairability assessment for 19 enterprise and gaming products. The analysis conducted shows that 60% to 70% of the assessed products are highly repairable (5 out of 5 on our repairability index) or very repairable (4 out of 5 on our repairability index). Hearing products were not included in the formal assessment process, but returned in-warranty hearing devices are remanufactured at our site in Malaysia and returned to the market as replacement devices. The remanufacturing rate of 48% demonstrates the repairability of these products.