Ferrari
ESRS disclosure: ESRS S4 \ DR S4-2 \ Paragraph 20
Tags Tree
- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
We are devoted to the highest level of client satisfaction, for this reason we strive to promote knowledge of our products, the enjoyment of our sports cars both on road and on track, and foster long-term relationships with our clients, which is key to our success. To achieve this objective, we have put in place different structured methods to directly engage with them, from exclusive events and initiatives to dedicated client satisfaction surveys. By purchasing our cars, clients become part of an exclusive community, united by a shared passion. We foster this sense of fellowship with a number of initiatives and events, such as exclusive new model unveils, on-the-road driving events such as the Ferrari Cavalcade, special experiences on track and dedicated programs for Ferraristi that own historical models. For additional information, please refer to the “Client Relations” paragraph. We have also built a structured process to assess the overall client satisfaction covering the product, the services provided, the events we organize, and the overall client experience with the car.
Report Date: 4Q2024Relevance: 65%
- Provide a detailed description of the internal functions involved in managing impacts, specifying the types of actions these functions undertake to mitigate negative impacts and promote positive impacts. Include information on the process for setting targets related to managing material negative impacts, advancing positive impacts, and addressing material risks and opportunities. Clarify whether and how the undertaking engaged with consumers, end-users, their legitimate representatives, or credible proxies during this process.
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Question Id: S4-4_18
Ferrari's Code of Conduct integrates values into corporate culture, promoting transparency and fairness. The company engages with stakeholders through training activities and employee engagements. Compliance with the Code of Conduct is ensured through internal audits and ethics surveys. These actions aim to manage material risks and opportunities by maintaining transparency and quality in business conduct.
Report Date: 4Q2024Relevance: 50%