Ferrari
ESRS disclosure: ESRS S4 \ DR S4-2 \ Paragraph 20
Tags Tree
- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
We are devoted to the highest level of client satisfaction, for this reason we strive to promote knowledge of our products, the enjoyment of our sports cars both on road and on track, and foster long-term relationships with our clients, which is key to our success. To achieve this objective, we have put in place different structured methods to directly engage with them, from exclusive events and initiatives to dedicated client satisfaction surveys. By purchasing our cars, clients become part of an exclusive community, united by a shared passion. We foster this sense of fellowship with a number of initiatives and events, such as exclusive new model unveils, on-the-road driving events such as the Ferrari Cavalcade, special experiences on track and dedicated programs for Ferraristi that own historical models. For additional information, please refer to the “Client Relations” paragraph. We have also built a structured process to assess the overall client satisfaction covering the product, the services provided, the events we organize, and the overall client experience with the car.
Report Date: 4Q2024Relevance: 65%
- Provide a detailed account of the process your organization employs to set targets related to managing material negative impacts, advancing positive impacts, and addressing material risks and opportunities. Specifically, indicate whether and how your organization engages directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, describe the role consumers and/or end-users, along with their legitimate representatives or credible proxies, play in decisions concerning the design and implementation of initiatives or processes based on their needs and the level of implementation of these initiatives.
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Question Id: S4-4_15
Ferrari sets specific KPIs and internal targets monitored monthly. The company engages with stakeholders through consistent communication and ensures compliance with regulations. These actions aim to manage material risks and opportunities by maintaining transparency and quality in information dissemination.
Report Date: 4Q2024Relevance: 50%