Ferrari
ESRS disclosure: ESRS S4 \ DR S4-2 \ Paragraph 20
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- Does the undertaking disclose whether and how the perspectives of consumers and/or end-users inform its decisions or activities aimed at managing actual and potential impacts on consumers and/or end-users? Include, where relevant, an explanation of the processes for engaging with consumers and end-users about these impacts.
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Question Id: S4-2_01
We are devoted to the highest level of client satisfaction, for this reason we strive to promote knowledge of our products, the enjoyment of our sports cars both on road and on track, and foster long-term relationships with our clients, which is key to our success. To achieve this objective, we have put in place different structured methods to directly engage with them, from exclusive events and initiatives to dedicated client satisfaction surveys. By purchasing our cars, clients become part of an exclusive community, united by a shared passion. We foster this sense of fellowship with a number of initiatives and events, such as exclusive new model unveils, on-the-road driving events such as the Ferrari Cavalcade, special experiences on track and dedicated programs for Ferraristi that own historical models. For additional information, please refer to the “Client Relations” paragraph. We have also built a structured process to assess the overall client satisfaction covering the product, the services provided, the events we organize, and the overall client experience with the car.
Report Date: 4Q2024Relevance: 65%
- Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities? Specifically, does it detail whether and how the undertaking engaged directly with consumers and/or end-users, their legitimate representatives, or credible proxies with insight into their situation? Furthermore, given that material negative impacts affecting consumers and/or end-users during the reporting period may be linked to entities or operations outside the undertaking's direct control, does the undertaking disclose whether and how it seeks to use leverage with relevant business relationships to manage those impacts? This may include the use of commercial leverage, such as enforcing contractual requirements or implementing incentives, other forms of leverage within the relationship, such as providing training or capacity-building on proper product use or sale practices, or collaborative leverage with peers or other actors, such as initiatives aimed at responsible marketing or product safety.
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Question Id: S4-4_13
Ferrari sets specific KPIs and internal targets monitored monthly. The company ensures quality and fairness of information through consistent communication across channels. Dealers are trained to deliver market-leading standards. These actions aim to manage material risks and opportunities by ensuring transparency and compliance with regulations.
Report Date: 4Q2024Relevance: 40%