Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 16 b
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- Provide a detailed description of your company's human rights policy commitments that pertain to consumers and end-users. Include information on the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus specifically on material matters and outline your general approach to engagement with consumers and end-users.
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Question Id: S4-1_04
Ferrari endorses the United Nations (“UN”) Declaration on Human Rights, the International Labor Organization (“ILO”) Conventions and the Organization for Economic Co-Operation and Development (“OECD”) Guidelines for Multinational Companies. Accordingly, our Code of Conduct aims to ensure that all members of the Ferrari Group workforce act with the highest level of integrity and comply with applicable laws, thus contributing to build a better future for our Company and the communities in which we do business.
Report Date: 4Q2024Relevance: 60%
- How does the undertaking ensure that processes to provide or enable remedy in the event of material negative impacts on consumers and end-users are available and effective in their implementation and outcomes?
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Question Id: S4-4_07
Ferrari's Customer Contact Service allows clients to directly raise concerns or requests. The service is centralized, and all client complaints are addressed and available for consulting through a dynamic dashboard. An integrated system tracks all contacts with clients, managing inquiries and sharing satisfaction analysis results. A customer service satisfaction survey ensures clients are aware of and trust the Customer Contact Service, evaluating client awareness and service accuracy.
Report Date: 4Q2024Relevance: 85%