Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph AR 9
Tags Tree
- ESRS ESRS 2ESRS 2 Framework
- ESRS E1Climate Remuneration Disclosure
- ESRS E2Pollution Management
- ESRS E3Water & Marine Resources
- ESRS E4Material Sites Disclosure
- ESRS E5Resource Use & Circular Economy
- ESRS S1Workforce Impact Disclosure
- ESRS S2Value Chain Workers Scope
- ESRS S3Affected Communities Disclosure
- ESRS S4Consumer Impact Disclosure
- ESRS G1Governance Disclosure
- Can the company provide a detailed account of the process used to establish targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, as outlined in Disclosure Requirement S4-5? This should include whether and how the company engaged directly with consumers, end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, in accordance with Disclosure Requirement S4-1, the company is required to describe the key information necessary to ensure a faithful representation of the policies concerning consumers and end-users. This description must include explanations of any significant changes to the policies adopted during the reporting year, such as new expectations for business customers or new approaches to due diligence and remedy.
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Question Id: S4-1_08
We aim to ensure that every step of our design and production process follows current regulations. To guarantee the compliance with applicable regulation and to achieve functionality, performance, safety and quality objectives, we develop annually a Quality Plan with operational targets. This involves several Company functions, that through the review of the previous year’s results, identify and set new ambitions and defines specific KPIs, monitored monthly throughout the year. As of the date of publication of this Report, no specific public targets have been set.
Report Date: 4Q2024Relevance: 40%
- Provide a detailed account of the methods employed to track and assess the effectiveness of actions and initiatives aimed at delivering intended outcomes for consumers and end-users, in accordance with Disclosure Requirement S4-4 concerning material impacts on consumers and end-users, as well as the management of related risks and opportunities.
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Question Id: S4-4_04
Ferrari uses structured processes to assess client satisfaction covering products, services, and events. Specific KPIs are monitored by the Marketing Intelligence department. Surveys are conducted for each car launch and collected for every new model. Service satisfaction is evaluated through Customer Satisfaction Index (CSI) and Ferrari Relationship Index (FRI). These indices help evaluate client satisfaction with sales and after-sales services, ensuring continuous improvement.
Report Date: 4Q2024Relevance: 85%