We aim to ensure that every step of our design and production process follows current regulations. To guarantee the compliance with applicable regulation and to achieve functionality, performance, safety and quality objectives, we develop annually a Quality Plan with operational targets. This involves several Company functions, that through the review of the previous year’s results, identify and set new ambitions and defines specific KPIs, monitored monthly throughout the year. As of the date of publication of this Report, no specific public targets have been set.

Ferrari has established a Customer Contact Service for clients to directly raise concerns or requests. This service is centralized at the Group level, except for specific regions. All client complaints are addressed and available for consulting through a dynamic dashboard. An integrated system tracks all contacts with clients, managing inquiries and sharing results of satisfaction analysis. A customer service satisfaction survey was conducted to ensure clients are aware of and trust the Customer Contact Service. The survey evaluates client awareness and verifies service accuracy.