All of our communication and marketing activities, across different channels such as our website, social media, and events, along with all information related to our products and services, are designed to comply with applicable laws and regulations in every country we sell or operate in. All our communication channels aim at providing the highest level of transparency and fairness in information, even though specific targets have not yet been set. Annually we set specific KPIs and internal targets which are monitored monthly throughout the year.

Ferrari has established a Customer Contact Service for clients to directly raise concerns or requests. This service is centralized at the Group level, except for specific regions. All client complaints are addressed and available for consulting through a dynamic dashboard. An integrated system tracks all contacts with clients, managing inquiries and sharing results of satisfaction analysis. A customer service satisfaction survey was conducted to ensure clients are aware of and trust the Customer Contact Service. The survey evaluates client awareness and verifies service accuracy.