Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 16
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- Provide a detailed description of your company's human rights policy commitments that pertain to consumers and/or end-users. Include information on the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus on material matters and outline your general approach in this context.
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Question Id: S4-1_02
Ferrari endorses the United Nations (“UN”) Declaration on Human Rights, the International Labor Organization (“ILO”) Conventions and the Organization for Economic Co-Operation and Development (“OECD”) Guidelines for Multinational Companies. Accordingly, our Code of Conduct aims to ensure that all members of the Ferrari Group workforce act with the highest level of integrity and comply with applicable laws, thus contributing to build a better future for our Company and the communities in which we do business.
Report Date: 4Q2024Relevance: 60%
- Has the undertaking taken action to provide or enable remedy concerning an actual material impact on consumers and end-users? Describe whether and how such actions have been implemented, including the effectiveness of these measures.
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Question Id: S4-4_02
Ferrari has established a Customer Contact Service for clients to directly raise concerns or requests. This service is centralized at the Group level, except for specific regions. All client complaints are addressed and available for consulting through a dynamic dashboard. An integrated system tracks all contacts with clients, managing inquiries and sharing results of satisfaction analysis. A customer service satisfaction survey was conducted to ensure clients are aware of and trust the Customer Contact Service. The survey evaluates client awareness and verifies service accuracy.
Report Date: 4Q2024Relevance: 65%