In 2024, to the best of our knowledge there were no severe human rights issues or incidents, nor any cases of non-respect of the human rights principle embodied into the internationally recognized standards mentioned in the “SI—Own workforce—Human Rights”, among consumers and end-users. Risks and opportunities arising from impacts and dependencies on consumers and end users relate to all Ferrari consumers and end users.

Ferrari has established a Customer Contact Service for clients to directly raise concerns or requests. This service is centralized at the Group level, except for specific regions. All client complaints are addressed and available for consulting through a dynamic dashboard. An integrated system tracks all contacts with clients, managing inquiries and sharing results of satisfaction analysis. A customer service satisfaction survey was conducted to ensure clients are aware of and trust the Customer Contact Service. The survey evaluates client awareness and verifies service accuracy.