Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph AR 9
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- Can the company provide a detailed account of the process used to establish targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, as outlined in Disclosure Requirement S4-5? This should include whether and how the company engaged directly with consumers, end-users, their legitimate representatives, or credible proxies with insight into their situation. Additionally, in accordance with Disclosure Requirement S4-1, the company is required to describe the key information necessary to ensure a faithful representation of the policies concerning consumers and end-users. This description must include explanations of any significant changes to the policies adopted during the reporting year, such as new expectations for business customers or new approaches to due diligence and remedy.
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Question Id: S4-1_08
We aim to ensure that every step of our design and production process follows current regulations. To guarantee the compliance with applicable regulation and to achieve functionality, performance, safety and quality objectives, we develop annually a Quality Plan with operational targets. This involves several Company functions, that through the review of the previous year’s results, identify and set new ambitions and defines specific KPIs, monitored monthly throughout the year. As of the date of publication of this Report, no specific public targets have been set.
Report Date: 4Q2024Relevance: 40%
- Provide a detailed account of the actions that are currently being taken, planned, or underway to prevent, mitigate, or remediate material negative impacts on consumers and end-users. Include approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and assess the effectiveness of these actions.
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Question Id: S4-4_01
Ferrari is devoted to the highest level of client satisfaction, promoting knowledge of products and fostering long-term relationships. Actions include structured methods to engage with clients, exclusive events, and client satisfaction surveys. Specific KPIs are monitored by the Marketing Intelligence department, which reports to the Chief Marketing and Commercial Officer. Surveys are conducted for each car launch and collected for every new model. Service satisfaction is evaluated through Customer Satisfaction Index (CSI) and Ferrari Relationship Index (FRI). These actions aim to evaluate client satisfaction and improve services based on feedback.
Report Date: 4Q2024Relevance: 65%