Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 16 b
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- Provide a detailed description of your company's human rights policy commitments that pertain to consumers and end-users. Include information on the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus specifically on material matters and outline your general approach to engagement with consumers and end-users.
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Question Id: S4-1_04
Ferrari endorses the United Nations (“UN”) Declaration on Human Rights, the International Labor Organization (“ILO”) Conventions and the Organization for Economic Co-Operation and Development (“OECD”) Guidelines for Multinational Companies. Accordingly, our Code of Conduct aims to ensure that all members of the Ferrari Group workforce act with the highest level of integrity and comply with applicable laws, thus contributing to build a better future for our Company and the communities in which we do business.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of the actions that are currently being taken, planned, or underway to prevent, mitigate, or remediate material negative impacts on consumers and end-users. Include approaches to managing material risks and pursuing material opportunities related to consumers and end-users, and assess the effectiveness of these actions.
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Question Id: S4-4_01
Ferrari is devoted to the highest level of client satisfaction, promoting knowledge of products and fostering long-term relationships. Actions include structured methods to engage with clients, exclusive events, and client satisfaction surveys. Specific KPIs are monitored by the Marketing Intelligence department, which reports to the Chief Marketing and Commercial Officer. Surveys are conducted for each car launch and collected for every new model. Service satisfaction is evaluated through Customer Satisfaction Index (CSI) and Ferrari Relationship Index (FRI). These actions aim to evaluate client satisfaction and improve services based on feedback.
Report Date: 4Q2024Relevance: 65%