Does the undertaking disclose the process for setting targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities, including whether and how it engaged directly with consumers, end-users, their legitimate representatives, or credible proxies? Furthermore, in relation to the protection of individuals using these mechanisms against retaliation, does the undertaking describe whether grievances are treated confidentially and with respect to the rights of privacy and data protection, and whether consumers and/or end-users are allowed to use these mechanisms anonymously, such as through representation by a third party?

Question

Accepted Answer

In 2024, Ferrari assessed through its customer service satisfaction survey that all clients are aware of and trust the Customer Contact Service for raising concerns or needs. This survey helps to evaluate client awareness of the available communication channels and to verify the accuracy of the service provided. The workflow adheres to internal formalized procedure designed to manage customer processes and communications effectively. Currently, no specific policies are in place to protect individuals from retaliation when utilizing these structures or processes, nevertheless, the Whistleblowing procedure protects the whistleblower against retaliation.

Ferrari

ESRS disclosure: S4-3_11

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