Does the undertaking have policies in place to protect individuals from retaliation when they utilize channels to raise concerns or needs, and how does it ensure that consumers and end-users are aware of and trust these structures or processes? If this information has been previously disclosed in accordance with ESRS G1-1, please provide a reference to that disclosure.

Question

Accepted Answer

In 2024, Ferrari assessed through its customer service satisfaction survey that all clients are aware of and trust the Customer Contact Service for raising concerns or needs. This survey helps to evaluate client awareness of the available communication channels and to verify the accuracy of the service provided. The workflow adheres to internal formalized procedure designed to manage customer processes and communications effectively. Currently, no specific policies are in place to protect individuals from retaliation when utilizing these structures or processes, nevertheless, the Whistleblowing procedure protects the whistleblower against retaliation.

Ferrari

ESRS disclosure: S4-3_06

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