Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 16
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- Provide a detailed description of your company's human rights policy commitments that pertain to consumers and/or end-users. Include information on the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus on material matters and outline your general approach in this context.
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Question Id: S4-1_02
Ferrari endorses the United Nations (“UN”) Declaration on Human Rights, the International Labor Organization (“ILO”) Conventions and the Organization for Economic Co-Operation and Development (“OECD”) Guidelines for Multinational Companies. Accordingly, our Code of Conduct aims to ensure that all members of the Ferrari Group workforce act with the highest level of integrity and comply with applicable laws, thus contributing to build a better future for our Company and the communities in which we do business.
Report Date: 4Q2024Relevance: 60%
- Does the undertaking have policies in place to protect individuals from retaliation when they utilize channels to raise concerns or needs, and how does it ensure that consumers and end-users are aware of and trust these structures or processes? If this information has been previously disclosed in accordance with ESRS G1-1, please provide a reference to that disclosure.
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Question Id: S4-3_06
In 2024, Ferrari assessed through its customer service satisfaction survey that all clients are aware of and trust the Customer Contact Service for raising concerns or needs. This survey helps to evaluate client awareness of the available communication channels and to verify the accuracy of the service provided. The workflow adheres to internal formalized procedure designed to manage customer processes and communications effectively. Currently, no specific policies are in place to protect individuals from retaliation when utilizing these structures or processes, nevertheless, the Whistleblowing procedure protects the whistleblower against retaliation.
Report Date: 4Q2024Relevance: 60%