In 2024, to the best of our knowledge there were no severe human rights issues or incidents, nor any cases of non-respect of the human rights principle embodied into the internationally recognized standards mentioned in the “SI—Own workforce—Human Rights”, among consumers and end-users. Risks and opportunities arising from impacts and dependencies on consumers and end users relate to all Ferrari consumers and end users.

The Customer Contact Service is a dedicated service established by Ferrari, enabling clients to directly raise concerns or requests regarding our products and services. This service is centralized at the Group level, except for the Mainland China, Hong Kong and Taiwan region, where the service is provided locally. When a client contacts customer service, including the one in Mainland China, Hong Kong and Taiwan, every single inquiry is categorized, monitored, and managed until resolved, with all specifics recorded in a globally centralized shared database. We produce periodical detailed reports to assess the status of inquiries. These reports are subsequently shared with the relevant Company departments and made available to dealers. All client complaints are addressed and available for consulting through a dynamic dashboard. This service addresses the impacts related to Quality and Safety, and Ethics and Business Conduct.