Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 16 b
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- Provide a detailed description of your company's human rights policy commitments that pertain to consumers and end-users. Include information on the processes and mechanisms in place to ensure compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and the OECD Guidelines for Multinational Enterprises. Focus specifically on material matters and outline your general approach to engagement with consumers and end-users.
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Question Id: S4-1_04
Ferrari endorses the United Nations (“UN”) Declaration on Human Rights, the International Labor Organization (“ILO”) Conventions and the Organization for Economic Co-Operation and Development (“OECD”) Guidelines for Multinational Companies. Accordingly, our Code of Conduct aims to ensure that all members of the Ferrari Group workforce act with the highest level of integrity and comply with applicable laws, thus contributing to build a better future for our Company and the communities in which we do business.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of whether and how the perspectives of consumers and/or end-users are integrated into your decision-making processes or activities aimed at managing actual and potential impacts on these stakeholders. Include an explanation of the methods used to assess the effectiveness of your engagement with consumers and/or end-users, and, if applicable, describe any agreements or outcomes that have resulted from such engagement.
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Question Id: S4-2_05
The results of the product and service satisfaction analyses are used to outline any necessary action plan for current models and, additionally, to identify potential features to be added to the next generation of vehicles. Recent surveys show that client satisfaction for Ferrari products and services has constantly stayed at a very high level. Starting from 2017, to improve the main client events organized by Ferrari’s headquarters (such as Esperienza Ferrari, Digital or Physical World Premiere, Factory Tour etc.), we also started to evaluate the level of client satisfaction through an online survey using digital tools. The results of our analysis are gathered and shared with the Operative Marketing department. The results of the surveys measuring client satisfaction levels for our Ferrari Driving Courses worldwide (US, Europe, Mainland China) have also been shared with the Corse Clienti department and Hub representatives.
Report Date: 4Q2024Relevance: 85%