Ferrari
ESRS disclosure: ESRS S4 \ DR S4-1 \ Paragraph 17
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- Provide a detailed account of whether and how your company's policies concerning consumers and end-users are aligned with internationally recognized instruments pertinent to these groups, such as the United Nations Guiding Principles on Business and Human Rights. Additionally, disclose any instances of non-compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises that have been identified within your downstream value chain, specifying the nature of such cases, if applicable.
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Question Id: S4-1_06
In 2024, to the best of our knowledge there were no severe human rights issues or incidents, nor any cases of non-respect of the human rights principle embodied into the internationally recognized standards mentioned in the “SI—Own workforce—Human Rights”, among consumers and end-users.
Report Date: 4Q2024Relevance: 50%
- Provide a detailed account of whether and how your company's policies concerning consumers and/or end-users align with internationally recognized instruments, specifically the United Nations (UN) Guiding Principles on Business and Human Rights. Additionally, disclose the extent to which instances of non-compliance with the UN Guiding Principles on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises, involving consumers and/or end-users, have been identified within your downstream value chain. If applicable, include an indication of the nature of these cases.
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Question Id: S4-1_07
In 2024, to the best of our knowledge there were no severe human rights issues or incidents, nor any cases of non-respect of the human rights principle embodied into the internationally recognized standards mentioned in the “SI—Own workforce—Human Rights”, among consumers and end-users.
Report Date: 4Q2024Relevance: 60%
- Provide a detailed account of whether and how the perspectives of consumers and/or end-users are integrated into your decision-making processes or activities concerning the management of actual and potential impacts on these groups. Include a comprehensive explanation of the stage(s) at which such engagement occurs, the type of engagement utilized, and the frequency of these engagements.
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Question Id: S4-2_03
Product satisfaction aims to evaluate performance, driving emotions, design, quality, comfort, devices and HMI of our products. The evaluation is carried out through three different survey typologies in different time frames, which enables us to gather client comments and feedback: Early stage: at the commercial launch of a new Ferrari model, client/prospect satisfaction is monitored with Demo Test Drives of the new car at dealers’ showrooms. Second stage: after approximately 3 to 4 weeks of ownership, the first clients of the new model receive a survey, “Report200”, to gather their first impressions of the recently purchased car. A brief questionnaire, managed by the Ferrari Customer Care, is conducted by phone with the initial customers and is terminated after the first 200 replies have been collated. Third stage: a few months following the launch, a third survey named New Car Buyer Satisfaction (“NCBS”) is sent by email to the initial clients. The NCBS is a more complete, in-depth and detailed assessment on the car, and is composed of more than 100 online questions aimed at gathering a thorough feedback on the vehicle.
Report Date: 4Q2024Relevance: 85%