Cellnex integrates the human rights perspective into its operations to manage adverse impacts, and implements cross-cutting and specific action plans to prevent, manage risks and remedy impacts identified in the Due Diligence process. Cellnex has various channels for workers in the value chain to raise their concerns and perspectives, nevertheless, over the next year, the feasibility of having a general global process for structural interaction with value chain workers will be analysed, so that the way in which the perspectives of value chain workers are collected can be standardised in all the geographical areas in which Cellnex operates, and so that the knowledge and trust of the channels can be evaluated. Cellnex has a specific channel that serves the purpose as a communication medium in which workers in the value chain can raise their concerns directly to Cellnex and have them addressed. This channel is called the Whistleblowing Channel.

The Whistleblowing Channel allows workers to report, in good faith, without fear of reprisals, confidentially and anonymously. The management of the Whistleblowing Channel is outsourced to an independent expert third party: the Channel Manager.