Within the Holistic Performance Management (HPM) framework, Group and Country targets are established by the company, while employees entitled to individual targets propose their own annual goals, ensuring alignment with corporate objectives. These individual targets must be reviewed and approved by the direct supervisor, creating a structured yet participatory approach to goal-setting.

To track performance, employees are encouraged to monitor their progress throughout the year, with a mandatory mid-year review (July or August) and a final goal evaluation at year-end. The entire process is facilitated through 'The Hub', a digital platform that enables transparent tracking of all performance objectives.

For continuous improvement, the company conducts an annual Pulse survey, inviting employees to provide feedback, including through open-ended questions. Insights from these surveys, along with performance review outcomes, are analyzed to refine target-setting practices and performance management strategies, ensuring that lessons learned contribute to ongoing improvements.